The inability to deploy software from the user console Software Library can be caused by a missing or corrupt clientidentifier module on the endpoint.
The clientidentifier process enables the SMA to identify an endpoint when it is being used to access the SMA web console. The clientidentifier process (clientidentifier.exe on Windows) is expected to be a child process of the konea (konea.exe) process. It is required to take advantage of on demand software installation from the user console.
Location of the KACE agent data directory containing clientidentifier[.exe]:
Windows: %ProgramData%\Quest\KACE\modules\clientidentifier
OS X: /Library/Application Support/Quest/KACE/data/modules/clientidentifier
Linux: /var/quest/kace/modules/clientidentifier
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