How to upload a server support bundle to Quest FTP site (4316098)

The 5.7.5.4 FMS release provides the ability to upload FMS / FglAM support bundles directly from the Foglight UI to the FTP site.

How does one configure this properly?

Contact a Quest Foglight Support Representative if you have not already received a FTP login so you can enter this information into the appropriate Foglight Registry Variables.

Then reference the documentation section Upload a Server support bundle.

Go to Administration │ Rules & Notifications │ Manage Registry Variables

Please set the following registry variables:

•  SupportBundle_Upload_Host  (ie. ftpamer.quest.com)
•  SupportBundle_Upload_Password (username provided by Quest support rep)
•  SupportBundle_Upload_Port  (default 21)
•  SupportBundle_Upload_Protocol  (FTP is only supported protocol)
•  SupportBundle_Upload_Username (password provided by Quest support rep)

To upload a support bundle:

1. On the navigation panel, under dashboards, choose "Administration | Support. "
2. Now on the "Support" dashboard, in the bundle inventory table, locate the support bundle that you want to retrieve. 
3. In the row containing the support bundle, click the checkbox. 
4. Click "Upload to Support" button and the "Upload Support Bundles Confirmation" dialog opens.
5. Click "Upload" and the "Upload Bundle" progress dialog appears.
6. On the "Upload Bundle" progress dialog, click "Close" to close the dialog. The upload will continue. If needed click "Cancel" to cancel the upload. 
7. When the upload is completed, a notification will appear in the browser.