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标题
Access is Denied message when opening the Collaboration Services console -
说明
Attempts to connect to the QCS console with the QCS service account in Online or Offline mode result in an "Access is Denied" error message.
Running Internet Explorer as Administrator and copy/pasting the QCS console URL in the browser window is successful. -
原因
There are two possible causes:
1. User Account Control is enabled
2. Internet Explorer is opening with Protected Mode set to on for the Local intranet zone
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解决办法
WORKAROUND 1
Disable User Account Control (UAC)
Note: In some cases the UAC must be disabled in the registry
WARNING: Quest does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986: Windows registry information for advanced users.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system\EnableLua
This value should be turned off
1= ON
0=OFF
After changing the value the Computer must be restarted to complete the process
WORKAROUND 2
Turn Protected Mode off for the Local intranet in Internet Explorer for the QCS service account.
1. Log in to the QCS console as the QCS service account
2. Open Internet Explorer as Administrator
3. Click on Tools | Internet Options | Security | Local Intranet and deselect 'Enable Protected Mode'
4. Close Internet Explorer and open the QCS console
WORKAROUND 3
Take the URL which includes QCSLocal.html and open Internet Explorer as Administrator, then paste the URL to the QCSLocal.html webpage.
E.g.
C:\Program Files (x86)\Quest Software\Collaboration Services\3.7.0.058\QCSLocal.html