Migrating to Exchange 2013/2016/2019? (4283831)

This guide describes what changes will need to be made in your Exchange and Archive Manager environments when migratin to another Exchange version

*** Windows Registry Disclaimer***: Support does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry” at Microsoft Support. 

• For Exchange 2013, 2016 or 2019 the server should have Outlook 2013 SP1 , 32 bit version. 

This will be your new MAPI component , replacing the old MAPI CDO which is currently being deprecated by Microsoft and commonly used in Exchange 2010 or lower versions.

REMOVING MAPI CDO:

• If you have MAPI CDO instead of Outlook 2013 32bit installed on the server; then uninstall MAPI CDO (Messaging API and Collaborative Data Objects 1.2.1 in Add/Remove Programs > Control Panel)
• Ensure all MAPI and Outlook Profiles are removed from:

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles

HKEY_CURRENT_USER\Software\Microsoft\Office\xx.0\Outlook\Profiles.

• If you find any profiles in these locations while the AM Services are stopped, delete them all (you can delete the entire profiles key in both)
• Reboot the server.
• Install a supported Outlook client (Outlook 2013 sp1, 32 bit ) from the Archive manager system requirements section in the release notes:

https://support.quest.com/technical-documents/archive-manager/5.8/release-notes/3#TOPIC-1490054

• After you have Outlook installed and the profiles deleted open the Configuration Console on the Archive Manager machine, click Advanced Settings and add: 

     Autodiscover Prefer MAPI over HTTP

     Value: True

• Start all Archive Manager Services, allow Archive Manager to run for about 30minutes, monitor the Export Directory to ensure new files are being written to it. 

NEXT STEPS:

1. Restart the Archive Manager Active Directory Connector Service so new mail servers and mailboxes are located and populated in Archive Manager.

2. Verify the Enable Store Manager check-box is enabled for all new Exchange 2010, 2013 , 2016 and 2019 servers under Archive Manager | Administration | Mail Servers.

3. Add the Archive Manager Service Users group to the View-Only Organization Management Exchange Security Role group. This can be accomplished though Active Directory Users and Computers or by opening Exchange Management Console | Toolbox | Role Based Access Control User Editor | Administrator Roles.

This can also be completed by running the following cmdlet in Exchange Management Shell:

>Add-RoleGroupMember "View-Only Organization Management" -Member

4. The account running the Archive Manager Exchange Store Manager Service will need the Receive-As permissions to all mailboxes. By default this is the ArchiveMgr_ESM account.

By default this permission is applied at the database level. After adding new databases re-run the following command in the Exchange Management shell.

5.Reapply Message Policies if required on the Mail Server level in Archive Manager | Administration | Mail Servers.

JOURNALING CONFIGURATION:

If you are currently journaling in your Exchange environment, the following additional steps will need to be completed:

1. Modify the MAPI Data Loader Server value to the new Exchange 2010 or 2013, 2016 CAS Server in Archive Manager | Administration | Data Loaders. The User ID column will also need to be modified to match the Exchange Legacy DN of the journal account. This field should be similar to the following format: /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=ArchiveMgr_Journal.
2. Remove the check-box for Enable Store Management on the journaling mailbox in Archive Manager | Administration | Mailboxes.
3. The Account under which your Archive Manager Data Load Service is running under should have full access permissions for Exchange 2010 or 2013Journal Mailbox as well as send-as and receive-as rights on the Journal Mailboxes. By default this is the ArchiveMgr_Journal account.