Return
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Title
Error: “Connection Failed (12002)” when changing password from Web-IT Portal -
Description
When attempting to change a domain user password from the Web-IT Portal the error “Connection Failed (12002)” is displayed
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Cause
This can occur if the Web-IT Portal Server can’t reach the Quest Password Reset Service server
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Resolution
To resolve this issue, ensure the following
1. The Web-IT Portal Server is able to communicate to the Password Reset Server over the port specified for the Password Reset Service
a. One test is to telnet from the Web-IT Server to the Password Reset Server
2. Ensure that the Quest Password Management Service is in a running state on the Password Reset Server.