When launching “PNShell /showlog” the line “OpenDatabase() Error1 [File not found: PNUtils]” is displayed.
This line can occur when the “Users” group does not have permission to access the file PNUtils.dll.
To verify the user has permissions to access pnutils.dll file perform the following;
1. Browse to C:\Windows\System32 on the Terminal Server.
1.1. Note: On a 64-bit Terminal Server the file location would be C:\Windows\Syswow64
2. Locate and Right Click on PNUtils.dll and select Properties.
3. Select the Security tab.
4. Ensure the “Users” group has “Read and Execute” and “Read” permissions.