How to provide Connector to users, if auto-detection doesn't work (150683)

How to provide Connector to users, if auto-detection doesn't work

Some users, when they accessing vWorkspace WebAccess page, can't get updated vWorkspace Connector because auto-detection doesn't work for them. Is there way to provide URL for such users so they can download the Connector manually?

It's possible to provide vWorkspace Connector in form of the manual download through the Custom Downloads section. In order to do that, please perform the following:

- access the machine with IIS that's hosting vWorkspace WebAcess
- navigate to <drive>:\inetpub\wwwroot\<yourcustomwebfolder>\Connectors
- make sure that folder contains vasclient32.exe and that file is the most up-to-date Connector. When in doubt, just copy the vasclient32.exe file from any broker machine, C:\Program Files (x86)\Quest Software\vWorkspace\Connectors there

- open vWorkspace Management console and navigate to Web Access
- go to properties of your website, Custom Downloads
- provide the Friendly name for the download and URL. URL is usually will look like this:
if users usually access webportal with https://vdi.mycompany.com then URL will look like https://vdi.mycompany.com/<yourcustomwebfolder>/Connectors/vasclient32.exe
- click on Add, then on Apply or OK and upload the configuration to website