When logging in to the Webaccess server, Users see the error
ERROR: Cannot connect to a vWorkspace Connection Broker. PLease contact your System Administrator.
System.Runtime.InteropServices.COMException (0x80192EE2): The operation timed out at PNLLMLib.ClientClass.Authenticate()
In order to fix the issue, the cause needs to be determined. If no changes have been made to the Brokers or SQL, check that the Connection Broker service is running.
Check that the SQL Database is available. Try using the 32bit version of ODBCAD32 to test the connection to the Database. Does this work or fail ? If it fails, is there a firewall blocking the connection? Is SQL using Dynamic port or a fixed port ?
Open the vWorkspace Management Console on the Broker | Click Web Access | Right Click on the Website and select Update Website. This should work normally. If it results in an error message, it is more proof that the Broker service and/or SQL Server is unavailable and should be investigated further.