Upgrading vRanger failed because backup don’t work (4047392)

Upgrading vRanger failed because backup don’t work. The services don’t start and there is an extra service listed.

The steps to take are:

1. Download the vRanger 5.3 Full package
2. Uninstall vRanger
3. When it asks if you want to do a full uninstall answer No
4. Copy the following script into notepad and save it as a .bat file

sc stop "Quest Catalog Service"

sc stop "vRanger Service"

sc stop "vRanger FLR Service"

sc stop "vRanger API Service"

sc stop "vRanger Pro Service"

taskkill /IM vRanger.API.exe /F

taskkill /IM Vizioncore.vRanger.Service.exe* /F

taskkill /IM UsdiService.exe* /F

reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\vRanger Backup & Replication"

reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Vizioncore, Inc."

reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\vRanger Pro"

reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\App Paths\vRanger Backup & Replication"

reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\CatalogManager"

reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\vRanger Backup & Replication"

reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\vRanger API Service"

reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\vRanger FLR Service"

reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\vRanger Service"

reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Quest Catalog Service"

sc delete "Quest Catalog Service"

sc delete "vRanger Service"

sc delete "vRanger FLR Service"

sc delete "vRanger API Service"

sc delete "vRanger Pro Service"

1. Run the .bat file (on vRanger box) after the uninstall and answer “yes” or “y” to all (*Note – it may not find all the registry entries)
2. Reboot
3. Run the full install package you downloaded earlier.