How to enable RDA logging (4036567)

How to enable RDA logging

This article cover how to enable RDA (Rapid Data Access) logging for backups done on the vRanger machine, for physical machine backups, and VA based backups. 

In order to gather RDA logs a small service must first be installed, and then issues re-created. 

For backups run on the vRanger machine:

Open a DOS prompt as administrator and navigate to C:\Program Files\Common Files\Dell\vRanger\201406241100\rofs and run the following commands:

• delldrlogsvc.exe install
• delldrlogsvc.exe start

To verify you can check windows services to make sure the DellDRLogSvc is running.

Log directory:

c:\ProgramData\Dell\DR\log

If anything crashes, the dump files are generated in:

c:\ProgramData\Dell\OST\log

For Physical machine backups:

Open a DOS prompt as administrator and navigate to C:\Program Files\Dell\vRangerPhysicalClient\201406241100\rofs and run the following commands:

delldrlogsvc.exe install

delldrlogsvc.exe start

To verify you can check windows services to make sure the DellDRLogSvc is running.

log directory

c:\ProgramData\Dell\DR\log\

If anything crashes, the dump files will be generated in:

c:\ProgramData\Dell\OST\log\

For VA (virtual appliance) based backups

RDA logging will start running, and create log file, once a backup job going to RDA device is run. 

Log directory:

/var/log/librofsDell.log

NOTE:  Due to our Linux environments not having certain services available, the built-in RDA log rotation will not be available.  That being said, the file appears to grow very slowly, but if space is a concern, the user may have to manually clean it up.

to remove the logging from vRanger machine or physical machine run the following commands: delldrlogsvc.exe stop delldrlogsvc.exe remove