Cannot "Restore From Manifest" (4034189)

Chat now with support

Return

Feedback Submitted

Did this article solve an issue for you?

Select Rating

Title

Cannot "Restore From Manifest"
Description

When attempting to set up a "Restore from Virtual Manifest" or a "Restore from Physical Manifest" on the "My Repositories" screen using the buttons labeled as such at the top of the screen, the restore job wizard launches, but the only type of restore listed/available is "Restore from Savepoint". The drop-down menu to select "Restore from Savepoint Manifest" is greyed-out and cannot be changed.
Cause

On the "My Repository" screen, a particular Savepoint in a Repository may be selected prior to clicking on either "Restore from Manifest" button. If this is the case, the application will default to using a "Restore from Savepoint", no matter which button is clicked.
Resolution

To correct, make sure that ONLY a Repository is selected on the left side of the screen (i.e. no accompanying Savepoint is selected as well), and then click on the desired "Restore from Manifest" option at the top of the screen. The correct "Restore from Savepoint Manifest" option will now be launched by the wizard.

Feedback Submitted

Did this article solve an issue for you?

Select Rating

Title