After upgrading from Spotlight on Messaging 7.6 to 7.7, subscriptions no longer work, and the following error is received:
“Unexpected Error encountered while generating the subscription. A detailed error message can be found in the application event log of the Web Reports server. (Error Code: 0x800401F3)”
The following appears in the application log:
“Error, Source: QSchedExec, Event ID:1, Description: Unable to locate subscription loader registration. HKLM\Software\Quest Software\applicationname\ClientDB\WebReportsVersion not set correctly”
The value for that registry key at the customer is “QSWebWitard19”.
To fix the issue follow the steps below.
1) Stop Spotlight on Messaging services.
2) Update value of Web Reports Version from “QSWebWizard19” to “QSWebWizard16” in following path: “HKEY_LOCAL_MACHINE\SOFTWARE\Quest Software\SpotlightOnMessaging\ClientDb”
3) Restart Spotlight on Messaging services.
4) Run Web Reports again.