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Title
When running the Mailbox Logon Test, a Mapi error is being produced (hr=8004010f) -
Description
Attempting to run some of the diagnostic tests from the SOE Topology Viewer but the Mailbox Logon Test receives the below error even though Outlook is installed, configured with a valid profile and has been logged on at least once.
Error:
The test results are inconclusive because some targets experienced errors.
The following targets experienced errors: XYZ\Doe, Jane
The last reported error was: Outlook is likely not installed, or is not the default mail client. Failure in CreateProfile()::CreateMsgService : MAPI_E_NOT_FOUND (hr=8004010f). MapiTestWrapper::TestMailbox() failed.
The test experienced errors for target: XYZ\Doe, Jane: Outlook is likely not installed, or is not the default mail client. Failure in CreateProfile()::CreateMsgService : MAPI_E_NOT_FOUND (hr=8004010f). MapiTestWrapper::TestMailbox() failed. -
Resolution
Confirm that Outlook is selected under the Programs Tab in the Internet Options as the default Email Client. If Outlook is selected as the default Email Client, try running the FixMapi from the System32 directory while Outlook is open and once finished reboot the system.