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Title
Upgrade Error: "The SQL server specified does not have a compatible Spotlight on Messaging databa -
Description
When Upgrading Spotlight On Messaging the following error is presented after specifying the Database Server:
Incompatible Database
The SQL server specified does not have a compatible Spotlight on Messaging database installed. Please specify a different SQL server
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Cause
This can be caused if a custom installation is done, and the Database portion of the installer is deselected, and a previous version of the SpotlightManagementFramework database exists on the server. The database will not be upgraded as it was deselected from the custom installation.
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Resolution
Workaround 1:
Leave the Database portion of the installer selected, so that the database schema can be updated to the correct version during the installation.
Workaround 2:
Manually update the database schema prior to running the Spotlight on Messaging install. For More information see the section labled "Manually Upgrading the Management Console Database" in the Spotlight On Messaging Deployment Guide.
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Additional Information
The Spotlight On Messaging Deployment Guide can be found in the Documentation folder of the installation Media, or on the product documentation section of the support portal website http://www.quest.com/support