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Title
When trying to -
Description
When trying to send a test message from Spotlight on Messaging you receive the message - "test email could not be sent to the recipient"
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Resolution
Make sure that you have specified a valid SMTP server, capable or relaying SMTP messages with Anonymous authentication enabled, in the Notifications section of the Spotlight Management Console.
If the SMTP server address is valid try the following from a command prompt.
If at any time any of these steps fail please focus on trouble shooting the issue on your SMTP server.
Once all of these steps can be completed successfully from the Spotlight Server, Spotlight will then be capable of sending notifications.
On the server where Spotlight on Messaging is installed open a command prompt and do the following.
Type: telnet <server name> 25
<Hit enter>
Type: helo
<Hit enter>
Expected response - 250 <server name> Hello [10.5.83.181]
Type: mail from: <any email address>
<Hit enter>
Expected Response - 250 2.1.0 Sender OK
Type: rcpt to: <email address you are trying to send to in Spotlight on Messaging Notification Recipients list.
<Hit enter>
Expected Response: 250 2.1.5 Recipient OK
Type: data
<Hit enter>
354 Start mail input; end with <CRLF>.<CRLF>
Type the body of the message
<Hit enter>
Type: . <- ***This is a period****
<Hit enter>
Expected Response - 250 2.6.0 <3511e21f-1406-408b-b459-52fffbb59164@cs-mattEX2K7.cs-matt.com> Queued mail for delivery