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Title
Error connecting Spotlight on Messaging Management console to a Blackberry Configuration database -
Description
Error connecting Spotlight on Messaging Management console to a Blackberry Configuration database 'Illegal characters found in server name' if the server name contains non alpha numeric characters.
E.g. SERVER_1
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Resolution
WORKAROUND:
1. Download the hotfix from the link below
2. Close the Spotlight on Messaging management console
3. Extract BlackBerry.Console.SharedUI.dll from the attached file to <InstalledDrive> Program Files\Quest Software\Spotlight on Messaging\ManagementConsole\Binaries
4. Restart the Spotlight on Messaging management console and try to connect to your Blackberry database. -
Defect ID
TF00057281 -
Additional Information
The hotfix is available for download at: \\prod.quest.corp\Support\WM\Patches\SOL48372\BlackBerry.Console.SharedUI.zip