1. Regarding the Exchange Internal Server Delivery Health test: It is important that the PowerShell script “new-Exchange2010and2013TestMailboxes.ps1” (See Product Guides) was run as the same account as with “Spotlight Diagnostic Test Engine”.
When running the script “new-Exchange2010and2013TestMailboxes.ps1”, it will ask you to provide the desired user, please confirm it is the same as the spotlight test engine running service user. Please check the attachment jpeg file “Create mailbox mark script.jpeg” for a visual detail.
2. Regarding the OWA test: A great test is to see if there is some kind of hidden environmental issue, is to use native Powershell to verify.(see attach "Exchange PS OWA Test.jpeg")
Steps:
(1) Upon the server that Spotlight on Messaging is installed on, open "Windows PowerShell"
(2) Run command “Set-ExecutionPolicy remotesigned” to enable ps remote session
(3) Run command “$session = New –PSSession –Configurationname Microsoft.Exchange –ConectionUri http://’TargetServerName’/PowerShell/ -Credential $user”
Then it will ask you to provide credentials, please make sure that the credential is the same as the Spotlight test engine service account.
(4) Run command “import-PSSession $session”
(5) Run command “Test-OwaConnectivity –URL https://’TargetServerFQDN’/owa - Timeout 60 -TrustAnySSLCertificate” to check whether it will success
Or run “Test-OwaConnectivity –ClientAccessServer ‘server name’ –Timeout 60 -TrustAnySSLCertificate”
If these two test still do not work, please send the logs in to your case.
(1) Go to Spotlight on Messaging install directory “…/Dell/UCCS – Diagnostics/ManagementConsole/Binaries/”
(2) Run the tool “SupportBundle.exe” to generate log
