Diagnostic Console Data Recorder Help Desk Playback is Not Working Properly (4253443)

When configuring a workstation for Diagnostic Console Helpdesk playback no Data is displayed, however some items such as the following may turn green:

• AD & DNS balls
• Outlook Anywhere
• Exchange Service
• CPU Usage

This can be caused if the account that launched the diagnostic Console is unable to read the xml data log from the server recording the data, Or if the data file is not created under the exact same server name used when defining the playback connection (ie. NetBIOS name rather than FQDN).

Also User Account Control may be enabled and cause the connections to fail.

Workaround 1:

Launch the DataRecoderConfig.exe "As Administrator" to configure Helpdesk playback mode. Then also launch the Spotlight Diagnostic Console "As Administrator" to prevent UAC related errors in playback mode.

Workaround 2:

Ensure the connections configured on both the Helpdesk recording, and playback machines are using the same naming convention in the connection address.

Workaround 3:

Connect to the shared folder on recording server using Windows Explorer.  Ensure that a folder has been created for the server in question, and that the account on the playback machine can open the xml data file in another application (ie Notepad.exe) without error. 

Status:

Enhancement Request number TF00323922 TF00323922