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Error: Unable to query messages from the mailbox: Unable to an account or mailbox
Description
Error: Unable to query messages from the mailbox: Unable to an account or mailbox
or
Error" Unable to get the mailbox syncronization Token. Details: The request failed. The operation timed oujt.
Resolution
In the Exchange Mailbox contents data source, we use EWS to retrieve the emails from your mailboxes. If the smtp address is same, Exchange server will get confused and not know which mailbox you are trying to logon to. Sometimes it just try to log on to the disabled mailboxes.
Workaround
None:
Status:
Defect ID: TF00443986 has been submitted to development for consideration in a future release of UCCS-A
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Unified Communications Analytics
Topic(s):
Troubleshooting
Article History:
Created on: 4/13/2015 Last Update on: 5/7/2023
Thank you for your feedback for Topic Request
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
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