This article is describe how to upgrade from Unified Communications Analytics 8.0 to 8.4 or higher.
Unified Communications Analytics 8.4 does not support upgrading from versions below 8.1. If you want to upgrade from that version to 8.4, this will need to be done as a two-step process. First, upgrade your version to 8.3. At this point, you will be able to upgrade to 8.4 from that version.
Please ensure that you are performing an in-place upgrade to ensure you maintain your collected data. Do not uninstall the previous version. If you uninstall the previous version, you will lose all the collected data.
NOTE: If you previously customized a data collection by modifying a .config file (usually with the help of Dell Support), after you upgrade to a new version, check the same .config file and reapply all the changes. Do not copy the .config file from the previously installed version.