When attempting to launch Xpert Tuning module from within Toad, a Sqlab Vision trial version application is launched instead. However, the user has a Toad license key that includes Xpert Tuning.
In the registry (Start | Run | Regedit), verify that the path in the following keys is pointing to the Xpert Tuning directory:
1. HKEY_LOCAL_MACHINE\SOFTWARE\Quest Software\SQLab
2. HKEY_LOCAL_MACHINE\SOFTWARE\Quest Software\SQLab Vision\SQLab
3. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\sqlab.exe
Make sure that you have completely exited Toad while changing the registry keys. Next, in the WINNT | system32 directory, locate and rename the qsauthorize102.key file to qsauthorize102.old. Then start Toad, open a Sql Window and verify that a licensed Xpert Tuning module is being launched correctly.
Disclaimer : Quest does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 "Description of the Microsoft Windows registry": http://support.microsoft.com/default.aspx?kbid=256986