Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
Cannot connect to the database after the computer disk was replaced
Description
Cannot connect to the database after the computer disk was replaced. It is possible to connect to the database with other tools and from other computers. To reinstall Toad or catalog the database manually does not help. The error Toad shows is "ERROR - no error information available". The error in the db2diag.log is :
"FUNCTION: DB2 Common, Cryptography, cryptDynamicLoadGSKitCrypto, probe:998 MESSAGE : ECF=0x9000002F=-1879048145=ECF_FILE_DEVICE_UNAVAILABLE The device is unavailable or uncapable of serving the request DATA #1 : unsigned integer, 4 bytes" The old disk label was E:. Now E is the CD driver.
Sign In Required
You need to be signed in and under a current maintenance contract to view premium knowledge articles.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to Quest Support
You can find online support help for Quest *product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.