HTTP 500 Internal Server Error – No Valid License Found in Toad DevOps Toolkit (4383185)

An 'HTTP 500 Internal Server Error' appears when attempting to invoke Toad DevOps Toolkit via the API. The error response contains the following details:

This error indicates that a valid Toad DevOps Toolkit license is either not present on the system, not correctly placed, or not recognized by the application.

Follow the steps below to apply a valid license and resolve the HTTP 500 error.

Step 1 – Obtain Your .dlv License File

Check your email inbox for a message from Quest containing the .dlv license file as an attachment. If you cannot locate it, contact Quest Support and we will assist with reissuing the file.

Step 2 – Place the License File in the Correct Location

Once you have the .dlv file, choose one of the following options:

Option A (Recommended): Place the .dlv file in the default location defined in the License.cfg configuration file:

Open License.cfg to confirm the exact target path where the .dlv file should be placed.

Option B: Place the .dlv file in a location of your choosing, then update the path inside License.cfg to point to the new location.

Step 3 – Apply the License Using PowerShell

After placing the .dlv file, run the following commands in PowerShell to apply the license:

Replace C:\path\to\your\license.dlv with the actual full path to your .dlv file.

Step 4 – Verify the License

To confirm that the license has been applied correctly, run the following in PowerShell:

This will display the locally cached license information so you can verify it is valid and active.

Step 5 – Refresh the Cached License (If Needed)

If a license was previously cached and you need to load a new one, run the command below. Note: this will clear the existing cached license before loading the new one from the .dlv file.

Once all steps are completed, restart Toad DevOps Toolkit and attempt to use the tool again