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Unified Communications Diagnostics 8.5 - Evaluator Guide

Removing UC Diagnostics

Removing UC Diagnostics
To remove UC Diagnostics
1
Go to your Control Panel and select Add/Remove Programs.
2
Select UC Diagnostics, then select Remove.
When you uninstall UC Diagnostics, your database is not removed. This allows the product to be reinstalled and your database to be preserved. You must manually remove your database.

Step-by-step walkthroughs using UC Diagnostics health tests

These step-by-step walkthroughs take you through a typical scenario of using the Management Console to run the Server Health Test once and to schedule the test to run regularly with notifications. After installing UC Diagnostics and connecting to an Exchange organization, your Exchange servers are automatically discovered.

Scenario 1: Running the Server Health Test once

In this scenario, you are monitoring the overall health of your Exchange server.

To run the Server Health Test once
1
Create an Exchange Server Health Test on an any Exchange server.
2
From Test Settings tab, select Run Once.
3
Depending on the server on which you have created a health test, select that Exchange server tab, leave the current defaults.
For example, if you have created a health test on an server, select the server tab.
4
Click Finish.
5
From the treeview, select Tests | Exchange Server Health.
6
Click the Test Results tab to see the results of the Server Health Test.
7
If the test on that Exchange server has failed, click the Exchange server to see the details of the test.
You see details of the services, event logs, and performance counters for this test.
8
If you see a performance counter with incomplete results, select that performance counter, and click the Details button.
A dialog box appears giving more information on why this performance counter has incomplete results.
Scenario 2: Scheduling the Server Health Test with notifications

This step-by-step scenario allows you to schedule the Exchange Server Health Test to run every morning at 8 A.M. You will also configure the IT group to receive email notifications when a warning occurs when the warning threshold on the available space on your operating system volume has been exceeded.

To schedule the Server Health Test with notifications
1
Create an Exchange Server Health Test on an any Exchange server.
2
From Test Settings tab, select Run every day at and scroll to 8:00 AM.
3
Click Manage Notifications.
4
Enter the SMTP Server of the IT department in the Primary SMTP Server field.
5
Optionally, enter a second SMTP server in the Secondary SMTP Server field.
6
From the Recipients section, select Add.
7
Enter the name and email address of those in the IT department who should receive these notifications.
8
Select the format of emails the recipient is to receive: either HTML or Plain Text.
9
Select Warnings as the type of alarms the users will receive.
10
Click OK.
11
From the Groups section, select Add.
12
Enter the sender’s name and email address.
13
Select the all the recipients.
14
Select an external application command line to execute processes such as SNMP traps. In this scenario, select $SenderName$ and $CounterName$ to call the external application once per test per server per counter.
15
Send unlimited notifications and send an email once the alarm has cleared.
16
Click OK.
17
Depending on the server on which you have created a health test, select that Exchange server tab, leave the current defaults.
For example, if you have created a health test on an server, select the server tab.
18
Click Finish.
19
From the treeview, select Tests | Exchange Server Health.
20
Click the Test Results tab to see the results of the Server Health Test.
21
If you see the Exchange server has failed, it may be because the warning threshold on the Available Space has been exceeded. Click the Exchange server to see the details of the test.
You see details of the services, event logs, and performance counters for this test.
22
If you see an event log with an error, select that event log, and click the Details button.
A dialog box appears giving more information on why this event log has failed. In this case, Microsoft Exchange could not find a certificate for that domain.

Step-by-step walkthrough using an Exchange Diagnostic Console

If you want to further diagnose your issues with that Exchange server, you can use the Diagnostic Console. You can see the workflow of the servers working in real-time.

Scenario: Viewing the issues with an Exchange server

The IT department is still receiving warning notifications. You can view the errors on the server using the following procedure. You can see information on why the alarm is being raised and what steps you can take to resolve this issue.

To view errors on the server
1
From the Management Console, select the Exchange server (on which you have created a health test), and click Launch Diagnostic Console.
2
If you notice the AD component has an alarm, right-click the AD component, and select What’s This?

Step-by-step walkthrough using UC Diagnostics Web Reports

Web reports provide a visual representation of the information you have discovered using UC Diagnostics.

Scenario: Examining the available physical memory for the Exchange server
To examine the available physical memory
1
From the Management Console. select Web Reports.
2
Click Exchange | Available Physical Memory.
3
Select today as your date.
4
Select the Exchange server and version on which you created the health test.
5
Click Apply Filters.
A chart and table appear showing the total amount of physical memory available.
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