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Unified Communications Diagnostics 8.4.1 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

BlackBerry Server Panel

The Server panel shows server-specific information such as licenses in use, messaging statistics, and critical events on this BlackBerry server.

Pending Messages

Indicates the number of messages pending delivery to handheld devices serviced by this BlackBerry server.

Expired Messages

Indicates the number of messages which expired before delivery to handheld devices serviced by this BlackBerry server.

Error Messages

Indicates the number of messages that were undeliverable due to error.

MORE Requests

Indicates the number of MORE requests issued from devices.

Global Filtered

Indicates the number of messages to which the BlackBerry Server applied global filters and did not forward to handhelds. Filters are rules applied to messages as they arrive in your Exchange mailbox, and determine whether to redirect the message to your BlackBerry device.

User Filtered

Indicates the number of messages to which the BlackBerry Server applied user-defined filters and did not forward to handhelds. Filters are rules applied to messages as they arrive in your Exchange mailbox, and determine whether to redirect the message to your BlackBerry device

OTAC Users

Indicates the number of users enabled for Over the Air Calendar (OTAC) access. OTAC support allows wireless calendar synchronization for handheld devices.

WER Users

Indicates the number of users enabled for Wireless Email Reconciliation (WER). WER enables you to move or change the status of email messages on the handheld and synchronize these changes to your desktop wirelessly, and vice versa.

WER is not supported on handhelds running OS versions less than 2.6.

Failed Initializations

Indicates the number of users which failed to initialize correctly.

Critical Events

Indicates the number of critical events which have not been addressed on the BlackBerry server.

Licenses in Use

Indicates the total number of user licenses currently in use on the BlackBerry Server. A Client Access License (CAL) is a license that allows the specified number of users to use the BlackBerry Server.

Messaging Agents

Indicates the number of Messaging Agents running on the BlackBerry Server. BlackBerry Messaging Agents run on demand. Thus, if there are no active users on a particular Messaging Agent, the Messaging Agent will not be running.

Service Connections

Indicates the number of services currently connected to the BlackBerry Router

Device Connections

Indicates the number of devices currently connected to the BlackBerry Router.

BlackBerry Users Panel

The Users panel contains components that indicate the number of users serviced by this BlackBerry server, the number of dormant users, messaging statistics, user latency, and the most recent user error.

Total Users

Indicates the number of users serviced by this BlackBerry server

Dormant Users

Indicates the number of users whose last contact with the BlackBerry server occurred over 30 days ago

Messages Sent

Indicates the number of messages sent by handheld devices serviced by this BlackBerry server

Messages Received

Indicates the number of messages received by handheld devices serviced by this BlackBerry server

Calendar Sent

Indicates the number of calendar events sent by handheld devices serviced by this BlackBerry server

Calendar Received

Indicates the number of calendar events received by handheld devices serviced by this BlackBerry server

Average Latency

Indicates the average latency of the last 10 messages sent to the handheld devices for all users

Last Error

Indicates the time of the most recent error that occurred for users

BlackBerry OS/ Subsystem Panel

The OS/ Subsystem panel displays the status of the components that represent the health of critical subsystem features.

CPU Usage

Shows the total amount of CPU usage on this BlackBerry server

Top CPU Consumer

Identifies the process that is consuming the most CPU on this BlackBerry server

Top Memory Consumer

Identifies the process that is consuming the most memory on this BlackBerry server

Network Output Queue

Indicates the network output queue length for all network adapters on this BlackBerry server

Network Bytes per Sec

Indicates the number of bytes sent and received per second by the network adapters on this BlackBerry server

Processor Queue

Indicates the processor queue length on this BlackBerry server

System Memory

Indicates the amount of RAM that is currently being consumed on this BlackBerry server

System Disk

Indicates the amount of free and used disk space on this BlackBerry server

BlackBerry Message Flows

The Diagnostic Console contains the following message flows that show the amount of information being sent to various components in your Blackberry environment.

Msgs Received/min

Indicates the number of messages received by handhelds per minute.

This value reflects server activity since the last time the BlackBerry Server restarted.

Msgs Sent/min

Indicates the number of messages sent by handhelds per minute.

This value reflects server activity since the last time the BlackBerry Server restarted.

Bytes Read/sec

Indicates the rate at which data is being read from the disk on the BlackBerry Server

Bytes Written/sec

Indicates the rate at which data is being written to the disk on the BlackBerry Server

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