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Unified Communications Diagnostics 8.4.1 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

UC Diagnostics: BlackBerry Diagnostic Console (Plug In)

UC Diagnostics: BlackBerry Diagnostic Console (Plug In)

Introducing the BlackBerry Diagnostic Console

The Diagnostic Console provides you with a real-time representation of the messaging system processes and components within a Blackberry server. You can diagnose and resolve issues using the Diagnostic Console.

The Diagnostic Console contains the following:

Understanding the Diagnostic Console

When you connect to the Diagnostic Console, the Home Page displays a high-level summary of your Blackberry server.

The Home Page contains the various panels, message flows, and drilldowns to help you perform an extensive analysis of the major components on your Blackberry server.

To view detailed information on an Exchange server, right-click a component, message flow, and drilldown, and select What’s This, Metrics, or Properties.

Before connecting to the BlackBerry Diagnostic Console, you can specify SQL Database Authentication information and a private SNMP Community:

2
Select the Details tab.
3
Select the BlackBerry Configuration Database Authentication check box, and enter a username and password.
4
Select the Non-Public SNMP Community check box, and enter a name for the SNMP Community.
5

BlackBerry Diagnostic Console Recommendations

The BlackBerry Diagnostic Console provides a real-time representation of the messaging system processes and components within your BlackBerry server. The Diagnostic Console retrieves a large amount of data from a server frequently, which can place excessive stress on a server, actually affecting the server's performance. Also, using the Diagnostic Console for an extended period of time can consume critical system resources, affecting the stability of UC Diagnostics as a whole.

Quest recommends the following:

For information about the required configuration on the BlackBerry Enterprise server and the permissions that are required by the diagnostic console credentials, see the Unified Communications Diagnostics Deployment Guide.

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