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Unified Communications Diagnostics 8.4.1 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

Viewing Link Types

Links show the flow of information from one server to another.

There are two types of links in your organization:

Routing Group Connectors

Shows the connectors that evaluate the optimal path for emails from one server to another. The links can be bidirectional or unidirectional.

The properties of a Routing Group connector (which are shown in the Properties Pane when a Routing Group connector link is selected) include Cost and Bridgeheads.

Site Connectors

Shows the connectors that evaluate the optimal path of network traffic. Sites are shown when you group by sites in all platforms.

The properties of a Site connector (which are shown in the Properties Pane when a Site connector link is selected) include Cost and Group Membership (which lists sites that are associated with the connector).

Viewing a Lync/Skype Environment

Once you are connected to a Lync/Skype for Business environment, you can perform the following:

Viewing Lync/Skype Pool Properties

Click a pool name in the Topology tab in your Lync or Skype for Business environment to see the following pool properties in the lower panel:

Lync/Skype Pool FQDN

Fully qualified domain name of the pool

Lync/Skype Site

Name of the site in which the pool is located

Lync/Skype Services

List of all services defined for the pool

Viewing Lync/Skype Server Properties

Click a server within a pool in the Topology tab in your Lync or Skype for Business environment to see the following server properties in the lower panel:

Server name

Name of the server

Domain

Domain to which the server belongs

Site

Name of the associated Active Directory site

Operating System Version

Version of the operating system that is installed on the server

Operating System Version Service Pack

Shows the latest service pack that is installed on the server

Lync/Skype Site

Name of the site in which the pool is located

Lync/Skype Version

Version of Lync or Skype that is installed

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