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Unified Communications Diagnostics 8.4.1 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

Introducing the Diagnostic Console

The Diagnostic Console provides you with a real-time representation of the messaging system processes and components within a server. You can diagnose and resolve issues using the Diagnostic Console, which contains the following:

When you connect to the Diagnostic Console, the Home Page displays a high-level summary of your Exchange, BlackBerry, or OCS front-end server.

The Home Page contains the various panels, message flows, and drilldowns to help you perform an extensive analysis of components on your server. To view detailed information on specific components, right-click a component, message flow, and drilldown, and select What’s This, Metrics, or Properties.

While the Management Console can run tests when it is closed, the Diagnostic Console cannot perform any actions when it is closed.

If you are using the Diagnostic Console as a monitoring tool, you must disconnect from, then reconnect to the Diagnostic Console daily.

For information about the software prerequisites, required permissions, and required configuration for using the diagnostic console, see the Unified Communications Diagnostics Deployment Guide.

The Diagnostic Console retrieves a large amount of data from a server at frequent intervals, which can affect the server's performance. Also, using the Diagnostic Console for an extended period of time can consume critical system resources, affecting the stability of UC Diagnostics.

It is recommended that the Diagnostic Console view a maximum of 10 servers at any one time.

Launching the Diagnostic Console from the Management Console

You can use the Diagnostic Console plug-in to diagnose your servers. The Diagnostic Console allows you to further diagnose and resolve issues within individual servers in your organization.

Right-click a server and select Diagnose | Launch Diagnostic Console.

To directly launch the diagnostic console without starting the management console, use the following steps.

1
Select Start | Programs | Quest | Spotlight | UC Diagnostics Console.
2
Select File | Connect.
3
Click the Tools button, then select Create New Connection to create a plug-in connection to the server.

For special information about connecting to an OCS environment, see When Connecting to OCS .

UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In)

UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In)

Introducing the Exchange 2007 Diagnostic Console

You can diagnose and resolve issues using the Exchange 2007 Diagnostic Console. You can view a real-time representation of the messaging system processes and components within specific connected Exchange 2007 servers.

The Exchange 2007 Diagnostic Console contains the following:

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