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Unified Communications Diagnostics 8.4.1 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

Viewing an OCS Environment

Once you are connected to an OCS environment, you can perform the following actions:

Discovering Federated Partners in OCS

Federation provides your environment with the ability to communicate with other environments to share IM and presence. You can also federate with an audio conference provider.

You can allow automatic discovery of federated partners or manually configure federation by using Computer Management native tool (select Computer Management | Services and Applications | Microsoft Office Communications Server 2007).

For more information, see http://technet.microsoft.com/en-us/library/bb663635.aspx.

Viewing Pool Properties in OCS

Right-click a pool in your Topology tab in your OCS environment to find the following list of properties:

Settings

Lists the connection pool settings.

Endpoints

Lists the number of clients connected to each Front-End in the pool.

Conferences

Lists all types of participants in a conference such as those that organize or control a conference (Unique Organizers, Enterprise participants, and external participants). It also tells you the conferences that are queued (Allocated Conferences) and those that are currently in session (Active Conferences).

Client Filter

Displays the status and configuration settings for the Client Filters.

IM Filter

Displays configuration and settings information related to the Instant Message Filter.

Viewing OCS Server Properties

Right-click a server in your pool in your OCS environment to find the following list of properties:

General

Lists the DNS name, IP address, and installed roles of the server.

System

Lists information related to the computer's environment, such as Operating System, Memory Usage and Processors.

Ports

List the ports being used by the OCS 2007 or OCS 2007 R2 roles installed on the computer.

You can also right-click a server that is not part of a pool to find the following list of properties:

General

Lists the DNS name, IP address, and installed roles of the server.

System

Lists information related to the computer's environment, such as Operating System, Memory Usage, and Processors.

Ports

List the ports being used by the OCS 2007 or OCS 2007 R2 roles installed on the computer.

Archiving

List the Archiving database server, Archiving database name, threads available, MSMQ queue name, and message retention period configured for the Archiving server.

* Available on Archiving servers only.

CWA

Specifies the authentication type and modes, timeout periods for public and private connections, and ports used by the Communicator Web Access server.

The name in brackets represents the site name configured when you install CWA.

* Available on CWA servers only.

Mediation

Lists the encryption level, Media Gateway and proxy settings, and the ports used by the Mediation server.

* Available on Mediation servers only.

QoE Monitor

Lists the listening addresses and ports, data retention period, database instance name, report URL, MSMQ queues, and file system log settings for the Quality of Experience (QoE) monitoring server.

* Available on QoE monitoring servers only.

Access Edge

Lists the external listening address and ports used by the Access Edge server.

* Available on Access Edge servers only.

A/V Edge

Lists the external IP address and the external and internal ports used by the Audio/Video and MRAS servers.

* Available on A/V Edge servers only.

MRAS

Lists the timeout periods if your session is either left idle or running, and, if applicable, any alternate TURN servers.

* Available on A/V Edge servers only.

Web Conferencing Edge

Lists the external listening address and ports used by the Web Conferencing edge server.

* Available on Web Conferencing servers only.

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