Chat now with support
Chat with Support

Unified Communications Diagnostics 8.4.1 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

Exchange Modern Message Delivery Health Test

The Exchange Modern Message Delivery Health test monitors overall message delivery health for Exchange 2010, Exchange 2013, and Exchange 2016. The test provides information about both internal and external message delivery.

Depending on how you configure the test, it sends a test email to a target email address or tracks the time it takes an email to leave the Exchange organization. By default, the organization exit counters are enabled and the round trip counters are disabled.

The Modern Exchange Message Delivery Health test uses Exchange Web Services (EWS) for internal and external message delivery tests, and also uses the Exchange message tracking logs for internal and external message delivery tests. The prerequisites for the modern message delivery health test are as follows.

1
Right-click the organization node and select Detect | Exchange Modern Message Delivery Health Test.
6
Click OK and click Next.
7
On the EWS URL Settings (Optional) page, you can select the Use specified EWS URL(s) to find Exchange mailboxes check box and click Add.

The Exchange modern internal message delivery health test contains the following counters:

Internal Message Delivery

The Exchange modern external message delivery health test contains the following counters:

Organization Exit

Round-trip Delivery

Creating test mailboxes for Exchange

Creating and configuring health tests

The following tables show the test target servers, required configuration to run the test, and the permissions required by the test credentials.

Exchange 2010/2013/2016

Exchange organization

Exchange 2010/2013/2016

For the internal message delivery test, the Exchange servers must be configured as follows:

Exchange 2010/2013/2016

For the external message delivery test, the Exchange servers must be configured as follows:

Exchange 2010/2013/2016

The test credentials must have the following permissions.

Exchange 2010/2013/2016

Exchange Storage Health Test

The Exchange Storage Health test monitors the overall function of storage subsystems. This test allows you to ensure the following:

WMI is required to support retrieving accurate disk space information when using mount points. If you do not use mount points, you can disable the requirement for WMI. For information on enabling WMI, see Volumes - Allowing API fallback if WMI fails .

Stores in recovery storage groups have the following special behavior:

The Exchange Storage Health Test contains the following counters for Exchange 2007.

Exchange System

Storage Groups

Stores

The Exchange Storage Health test contains the following counters for Exchange 2010/2013/2016:

Exchange System

Active Mailbox Database Copy

Passive Mailbox Database Copy

Public Folder

Creating test mailboxes for Exchange

Creating and configuring health tests

The following tables show the test target servers, required configuration to run the test, and the permissions required by the test credentials.

Exchange 2007/2010/2013/2016

Mailbox role

Exchange 2010/2013/2016

PowerShell 2.0 or later

Exchange 2007

Exchange Management Console (EMC) Service Pack 1 Rollup 1 or later

All

Enable WMI

All

Exchange 2007

Exchange 2010, 2013 and 2016

Exchange Queue Health Test

Use the Exchange Queue Health test to monitor the health and performance of email and message queues.

This test allows you to ensure the following:

The Exchange Queue Health test contains the following counters for Exchange 2007 and later versions:

For all queues combined

For individual queues

Creating test mailboxes for Exchange

Creating and configuring health tests

The following tables show the test target servers, required configuration to run the test, and the permissions required by the test credentials.

Exchange 2013/2016

Mailbox role

Exchange 2007/2010

Hub role

Exchange 2010/2013/2016

PowerShell 2.0 or later

Exchange 2007

Exchange Management Console (EMC) Service Pack 1 Rollup 1 or later

Exchange2007/ 2010/2013/2016

N/A

All

Exchange 2007

Exchange 2010/2013/2016

Internal Outlook Web Access (OWA) Availability Health Test

The Exchange Internal Outlook Web Access Availability Health test verifies a user can log on to a mailbox through Outlook Web Access (OWA) from inside your organization.

This test does not run on Exchange 2013 or later because the Microsoft Exchange Management Shell does not support OWA Connectivity testing for Exchange 2013 or later. For Exchange 2013 or Exchange 2016, you can use the Exchange System Health test to monitor OWA health.

The Exchange Internal Outlook Web Access Availability Health test monitors all web sites configured within a CAS server. You cannot monitor one web site at a time. This test uses internal server URL names only. It does not test external availability or OWA using your public URL

This test allows you to ensure the following:

The Exchange Internal Outlook Web Access Availability Health test contains the following counters for all Exchange Servers:

Mailbox logon

For Exchange 2010 Client Access (CAS) servers, UC Diagnostics attempts to log on to Exchange 2010 mailbox in the same Active Directory site, if one exists.

For Exchange 2007 CAS servers, UC Diagnostics attempts to log on to an Exchange 2007 mailbox if there are Exchange 2007 mailbox servers in the same site. If logon fails or no mailbox servers are found, UC Diagnostics logs on to any Exchange 2007 mailbox server in the organization.

The Internal OWA Health Test for Exchange 2007 requires at least one Exchange 2007 mailbox server within your organization. The Internal OWA Health Test for Exchange 2010 requires at least one Exchange 2010 mailbox server in the same site.

The Internal OWA Health Test for Exchange 2007/2010 does not use specified alternate credentials. Before running this test, use the Exchange PowerShell script called new-TestCasConnectivityUser.ps1 (located in Scripts folder in the Exchange Server installation directory) to create test mailboxes. This test automatically manages the mailboxes credentials while it logs onto the mailboxes. For more information, see Creating a test mailbox for the Internal Mailbox Delivery Health Test .

For Exchange 2007/2010, you must specify a logon method and timeout to signify the maximum amount to time to wait between logon attempts.

Creating test mailboxes for Exchange

Creating and configuring health tests

The following tables show the test target servers, required configuration to run the test, and the permissions required by the test credentials.

Exchange 2007/2010

Client Access role

Exchange 2010

PowerShell 2.0 or later

Exchange 2007

Exchange Management Console (EMC) Service Pack 1 Rollup 1 or later

Exchange 2007/2010

Create at least one test mailbox. For more information, see Creating a test mailbox for the Internal Mailbox Delivery Health Test .

All

Related Documents