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Unified Communications Diagnostics 8.4.1 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

Adding performance counters

You can include additional performance counters that you want to monitor for the specific server health test that you want to run.

You can add more than one instance of the same performance counter if you want to monitor for different conditions. For example, two instances of the counter "MSExchangeTransport Queues\Retry Mailbox Delivery Queue Length (_Total)" are pre-defined.

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Click <Add Performance Counters> located under the Performance Counters section in the listview of the server health test that you select.

Exchange health tests with preconfigured counters use the threshold value for 1000-MBps network adapter, which is 73400320 bytes. If you are using a 100-Mbps network adapter, you may modify the counter to 7340032 bytes.

For more information on counters, see Counters with Non-Zero Alarm Values .

Adding event log entries

You can include additional Event Log Entries that you want to monitor for the specific server health test that you want to run.

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Click Add Event Log Entries located under the Event Log section in the listview for the server health test you selected.

You can also enter a wild card character ( * ) at the end of the source string. For example, BlackBerry* would match the BlackBerry Policy Service, BlackBerry Router, etc.

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You can monitor specific event logs by filtering by event IDs or by text in the event ID descriptions. You can specify the following:

1000:Error to monitor events with event ID 1000 and containing the word ’Error’
1000–2000:Error to monitor events within the range of event IDs 1000 to 2000 and containing the word ’Error’
1004:!Error to monitor events with the event ID 1004 and not containing the word ’Error’
1004–1005:!Succeeded to monitor events within the range of event IDs 1004 to 1005 and not containing the word ’Succeeded’
1000–2000:Error,1010:!Warning to monitor all events between event ID 1000 and 2000 that contains the word ’Error’, except those with event ID 1010 that contains the word ’Warning’
1000:Long Phrase to monitor events with the event ID 1000 that contains the specified long phrase. It cannot contain a comma.
1000:Error, 1000:Warning to monitor all events with the event ID 1000 and contains the word ’Error’ or ’Warning’

The following rules apply:

Deleting services, performance counters, and event log entries

You can select multiple services, performance counters, or event log entries to delete them at the same time.

Editing counters while creating a health test

For many counters, you can change the following fields in the New Health Test wizard:

Some of these fields do not exist for some counters. In some counters, certain fields cannot be changed. If you cannot perform the following procedures, this is an indication that the field in the current counter cannot be changed.

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Click Close to remove the dialog.
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If the target server is listed, select it and click Edit, or double-click the target server.
If the target server is not listed, click Add. In the Server Thresholds dialog, click Browse. In the Select Servers dialog, check the boxes for one or more servers, or group. Click OK.
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Click OK to accept changes and exit the Server Thresholds dialog.
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Click OK to return to the Health Test wizard.
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