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Unified Communications Diagnostics 8.4.1 - Deployment Guide

Installing Unified Communications Diagnostics Technical Information for UC Diagnostics for Exchange Technical Information for Office 365 Technical Information for UC Diagnostics for BlackBerry Technical Information for UC Diagnostics for OCS Technical Information for UC Diagnostics for Lync/Skype for Business Troubleshooting

About the Management Console for Exchange

You can use UC Diagnostics to monitor the health and performance of individual servers or your entire Exchange organization. Health tests detect problems by collecting and analyzing data or simulating user interaction with the Exchange servers at regular intervals.

Review this section to determine the prerequisites that must be met for each of the Exchange health tests. For information about creating test mailboxes and configuring the different health tests, see the Unified Communications Diagnostics User Guide.

Discovering the Exchange organization

When you connect to an Exchange organization, the Management Console discovers and displays your entire Exchange organization. Discovery is initially configured to run automatically once a day to detect changes to your environment. See the following table for the permissions needed by the diagnostics services account.


For additional required permissions, see the individual test prerequisites.

Exchange 2007

Exchange 2010, 2013, and 2016

About the Exchange Health Tests

UC Diagnostics contains the following health tests that each monitor one aspect of your Exchange servers:

This section describes the different Exchange health tests and provides information about the test targets, software and permissions prerequisites, and required configuration for each test.

By default, you should run these tests every 30 minutes, except for the Server health test. You can configure two server health tests - one test without monitoring event logs with an interval of 30 minutes and the second test for monitoring event logs that run only once a day. For more information on test settings, see the Unified Communications Diagnostics User Guide.

By default, any Edge servers that are not in the same forest as your Exchange organization cannot be fully discovered or monitored by health tests. The credentials under which discovery and the health tests run do not have permissions to access the Edge server.

Microsoft does provide a workaround to allow access to servers outside of the forest. If you create a local user on the Edge server, with the same name and password as the credentials under which discovery or the health tests run, UC Diagnostics can access the server.

If you use the Microsoft workaround, you can run only the Server Health test.

Exchange Server Health Test

The Exchange Server health test allows you to monitor the basic health of your Exchange servers. This test allows you to monitor the following types of information:

You can run the server health test against any version of Exchange.

See the following tables for the required configuration, and the required permissions for this test.

The Exchange server must be configured as follows:


Enable WMI on each Exchange server

The test credentials must have the following permissions.


Member of Local Administrators group on each Exchange server. This is required for:

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