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Unified Communications Diagnostics 8.4.1 - Deployment Guide

Installing Unified Communications Diagnostics Technical Information for UC Diagnostics for Exchange Technical Information for Office 365 Technical Information for UC Diagnostics for BlackBerry Technical Information for UC Diagnostics for OCS Technical Information for UC Diagnostics for Lync/Skype for Business Troubleshooting

SQL Database Issues

The following questions and answers provide information about database installation and other database issues.

How do I specify a port number for an SQL Server?

Use the following instructions to move your database.

a
From the Registry Editor, go to HKEY_LOCAL_MACHINE | SOFTWARE | Quest | Spotlight Management Framework | Diagnostic Services.
b
Double-click DatabaseConnectionString.
d

Other Installation Issues

The following questions and answers provide information about common installation issues.

How do I add or remove components after initial installation?

Management Console Issues

The following questions and answers provide information about common management console issues.

2
Go to Start | Programs | Quest | UC Diagnostics | Tools | OCS Edge Server Configuration.
6
Click Add Server.
8
When completed, click Add/Update Group.
10
Click Save, then Close.

The extended properties may not show up immediately. You can either force discovery or update the discovery schedule.

2
Click Force Discovery Now from the menu.
2
Click Properties from the menu.

Health Test Issues

The following questions and answers provide information about common health test issues.

2
Select a server and double-click <Add Event Log Entries>.
5
Clear Schedule Discovery to run automatically.
2
Right-click the server icon and select Detect/Exchange Server Health.
7
To replace the deleted item, select “<Add Event Log Entries...>" located under the Event Log heading.

MSExchangeAvailability\Queue OCS User Event Notifications

not supported

Process\%Processor Time (SpeechService)

not supported

Service: Microsoft Exchange Speech Engine service (MSSpeechService)

not supported

2
Add a new DWORD value named IgnoreNoPublicFoldersError under the created key. You do not have to provide a value.
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