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Unified Communications Analytics 8.8.1 - User Guide

Table of Contents

Introducing Quest UC Analytics

Supported environments

Viewing UC Analytics insights

Accessing the Analytics web site Using a browser in 64-bit mode Changing formats for date, time, and digit separators Overriding the time zone offset Disabling automatic loading of data in insights Excluding today's data in insights Turning off or resetting pop-up tips What is an insight?

Viewing the insight details What insights can I access?

Viewing the My Insights home page Creating a customized home page Creating multiple pages on your home page

Moving insights from one page to another Can the same insight be on more than one page?

About the Company home page Viewing data in insights Drilling down to detailed information

Viewing insights with aggregate or unrestricted access How can I find details insights?

Modifying UC Analytics insights

Adding filters, including comparisons, and changing the date range Adding comparison data to an insight Viewing date ranges for different data How the filters work Using shortcut filters Modifying insight graphs and charts Customizing tables in insights Inserting additional columns in tables Modifying the layout of an insight Saving customized insights and renaming insights

Exporting and importing UC Analytics insights

Types of exports Can I export data from an insight?

Limitations when exporting data

Exporting insights from and importing insights to an insights home page

Automatically exporting and sending insights (subscriptions)

What are insight subscriptions? Enabling target outputs in Admin Settings About security access for subscriptions Creating and changing your subscriptions Viewing subscription run information

Appendix A:Questions and Answers for UC Analytics insights

Can I use an "OR" filter to get all email activity for a single mailbox? How can I view all external email activity for a single mailbox? Why don't the message activity numbers matchthe number of items in a user mailbox? What are unique messages in the Mailboxes / Mailbox Activity / Summary insight? How can I see which mailboxes are shared mailboxes? How can I see the SMTP address for a mailbox owner? Where can I see mailbox white space? How can I change the default date range for an insight? Why is the Send Date missing for some messages? Which ActiveSync devices are associated with Office 365 mailboxes? What does Is Encrypted mean in a email? How does UC Analytics determine message direction in insights? What insights can I use for my executive insights? What information is shown in the DLP insights? Why do totals sometimes vary on different insights for certain date ranges? How is a logical Exchange message different from a unique (physical) message?

Appendix B:List of UC Analytics insights

Insights and the data sources that provide the data

UC Analytics insight descriptions

About us

Quest creates software solutions that make the benefits of new technology real in an increasingly complex IT landscape. From database and systems management, to Active Directory and Office 365 management, and cyber security resilience, Quest helps customers solve their next IT challenge now. Around the globe, more than 130,000 companies and 95% of the Fortune 500 count on Quest to deliver proactive management and monitoring for the next enterprise initiative, find the next solution for complex Microsoft challenges and stay ahead of the next threat. Quest Software. Where next meets now. For more information, visit www.quest.com.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.

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