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Unified Communications Analytics 8.6 - User Guide

Introducing Quest UC Analytics Viewing UC Analytics insights Modifying UC Analytics insights Exporting and importing UC Analytics insights Automatically exporting and sending insights (subscriptions) Appendix A:Questions and Answers for UC Analytics insights Appendix B:List of UC Analytics insights

Viewing insights with aggregate or unrestricted access

If you have aggregate data access, you can view “public” information in insights. Public information is information that does not specifically identify both individuals in a messaging transaction or does not include “private” information such as message subject, file attachment name, or message ID. If you are collecting message body information, the message body is also considered private.

Other information is considered “sensitive” and may be available for aggregate access depending on the filters you have set. Sensitive information can include:

With aggregate access, you can view sensitive information in some insights. However, sensitive information is not available for specific individuals unless you have unrestricted access.

Generally, with aggregate access, you can add a filter for one sensitive item in a single insight but not for two or more sensitive items. For this reason, when you modify an insight, some information may become available or unavailable when you change the selected filters for entities (such as senders, receivers, messages, groups, sessions, conferences).

For example, if you have aggregate access to data, you can view insights that contain information such as

However, if you only have aggregate access, you cannot modify an insight to include private information such as

Filters that are related to response time, such as delivery time, received time of day, was received after hours, and receipt date, are available only for the receivers of a message.

To see detailed and private information in insights, you must have an unrestricted security access.

How can I find details insights?

The details insights are not shown by default (the recommended insights). You can add details insights to your home page using the library.

Modifying UC Analytics insights

Adding filters, including comparisons, and changing the date range

You can modify an insight by using the insight customization bar at the top of the insight. The customization bar allows you to

You can alter an insight to obtain a one-time result. However, if you want to keep your revisions, you can save the changes, either by updating the existing insight or saving it as a new insight.

After you have made changes using the customization bar, you can reset an insight back to its default values.

Click More at the top right of the insight and select Reset to defaults.

Any custom filters you applied to the insights are removed and the insight is reset to the library version of the insight.

The Reset to defaults option only affects changes that you have applied from the customization bar. It does not reset any layout changes that you made to an insight. For information about changing an insight layout, see Modifying the layout of an insight .

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