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Unified Communications Analytics 8.6 - User Guide

Introducing Quest UC Analytics Viewing UC Analytics insights Modifying UC Analytics insights Exporting and importing UC Analytics insights Automatically exporting and sending insights (subscriptions) Appendix A:Questions and Answers for UC Analytics insights Appendix B:List of UC Analytics insights

Can the same insight be on more than one page?

Suppose you have created multiple pages on your home page and loaded certain insights on each page. Now you might want to have one insight, such as Platform - Activity, appear on all the pages. You can add the same insight to more than one page by:

Select Save as.
Click Manage insights.
Click Move insights and select the page to which the insights are to moved.

About the Company home page

In addition to the individual pages that each user can add to their home page, a product administrator can create a Company home page which contains insights that all UC Analytics users can view. A Company home page can contain customized insights that a product administrator wants to be available to all users.

If your product administrator has created a Company home page, click the Company page on the left to view the shared insights.

For information about enabling a Company home page, see the Unified Communications Analytics Deployment Guide.

Viewing data in insights

When you click an insight tile on a home page, the insight is displayed. Depending on the data collections that were created and the type of user access that you have, you can see different levels of information.

Data in the insights is cached for 10 minutes. To update the data, refresh your browser.

User access settings also affect the types of data that you can view in the insights such as

For information about granting users access to the different types of data and to different levels of detail, see the Unified Communications Analytics Deployment Guide.

In some cases, certain information is missing and will show as <none>. For example, if a message is a system message or is sent through an SMTP address and does not have a corresponding user account in Active Directory (AD), the AD user attributes such as office, department, or sender name can display as <none> since they do not exist in Active Directory.

In another example, if a message participant in the Email Details insight shows <none>, it could mean that the participant does not have an Exchange mailbox and is external.

When UC Analytics is configured, thresholds can be set to identify minimum and maximum values that your organization wants to track. For example, for the Skype for Business/Lync Quality of Experience (QoE) data, thresholds can be set to flag the QoE metrics that result in poor calls.

Colors can be used to identify the severity of a poor call (red, yellow, or green), For Exchange, thresholds can be set for values such as mailbox size or the number of attachments uploaded in ActiveSync.

To see the value of the threshold that has been met, left-click on the underlined value and select View threshold details.

When you view the metrics in an insight table, if a threshold is met, the value is underlined in the color that was specified for the threshold. You can filter the results by the actual displayed value or you can filter for the configured threshold value.

For an example of filtering using a configured threshold value, see Filtering by a configured threshold .

For information about configuring thresholds, see the Unified Communications Analytics Deployment Guide.

If an insight is missing information, it might mean that a required data source has not been configured for data collection. To see what data sources are required for a particular insight, click the INFO link on the top left of the insight.

If you click the INFO link, information is displayed about what data the insight contains. The required data sources for the insight is also shown.

You can view different insights simultaneously by opening multiple browser windows. When you open a second window, the session inherits the credentials that were used to authenticate the first session. When you log out, all simultaneous sessions using the same credentials are logged out.

Drilling down to detailed information

If you have unrestricted data access, you can see both aggregate information and detailed information. When you launch an insight by clicking on the insight tile, the main view of the insight is displayed.

An insight can consist of composite views (charts, tables) such as summary insights or can consist of a single table view such as the details insights. When you first display an insight, you are looking at the main view of the insight.

You can drill down into the details of a specific item of data through the details browser.

Main view

Shows the insight main view of the data.

For some insights, the top level view (main view) might be a composite view of aggregate data containing graphs and charts and tables.

For other insights, the top level view might be a table with detailed individual records.

Details browser

The details browser provides a detailed view of a specific item of data:

Click on any row in the table and all the detailed information for the data in that row is displayed in the details panel on the right.

To drill down to additional information in the details panel, click a value that is in blue text.

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