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Unified Communications Analytics 8.6 - User Guide

Introducing Quest UC Analytics Viewing UC Analytics insights Modifying UC Analytics insights Exporting and importing UC Analytics insights Automatically exporting and sending insights (subscriptions) Appendix A:Questions and Answers for UC Analytics insights Appendix B:List of UC Analytics insights

Turning off or resetting pop-up tips

UC Analytics provides a tour of the different aspects of the My Insights home page and of insights through pop-up tips that guide you. The pop up tips are displayed the first time you access different areas of the web site. You can either turn off tips or reset tip in your user profile.

Select User Profile.
To reset tips so that they display again, select the Show tips check box and click Reset Tips.
Click Save.

What is an insight?

A main insight contains one or more views that allow you to see different aspects of the relevant data. Each insight can be comprised of different charts and graphs that provide different views of the data. To see specific data values, hover over a data point on the chart or graph.

Viewing the insight details

For each insight, there is a details browser that allows you to see the full data set that comprises the insight.

To access the details browser while viewing an insight, click the details browser icon in the top right corner. For more information about the details browser, see Drilling down to detailed information .

What insights can I access?

The access rights that you are granted by the product administrator determine which insights you can access from the library or add to your My Insights home page. You can only view the insights that contain data for which you have specifically been granted access.

For each different type of data, individual or groups of users can be granted access to the aggregated and/or the detailed data. Generally, the following access types are available.


Summary (aggregate) information about the collected messages from Exchange, Skype for Business/Lync peer-to-peer sessions and conferences, and Cisco peer-to-peer sessions and conferences. This security access does not include the details browser which shows the individual messages or individual sessions and conferences or information that is considered “private”.

By default, access to aggregate data is granted to everyone.


Unrestricted access to the details of all the messages that everyone has sent or received in all the targeted mailboxes, and details about all the sessions and conferences in which the targeted users participated.

It is recommended that this access be granted only to select personnel.

For more information about what types of information can by viewed, depending on your access rights, see Viewing insights with aggregate or unrestricted access .

For information about how to grant a user access to different types of data, see the section titled “Granting users access to data” in the UC Analytics Deployment Guide.

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