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Unified Communications Analytics 8.6 - User Guide

Introducing Quest UC Analytics Viewing UC Analytics insights Modifying UC Analytics insights Exporting and importing UC Analytics insights Automatically exporting and sending insights (subscriptions) Appendix A:Questions and Answers for UC Analytics insights Appendix B:List of UC Analytics insights

How can I view all external email activity for a single mailbox?

I want to see all the messages sent to or received from external email addresses for a single internal mailbox. Can I use filters to get this information?

You can use the Email - Bi-Directional Activity insight and two filters to get this information.

1
Add the Email - Bi-Directional Activity insight to your home page.
2
Click FILTERS and click + beside Email Messages Between Users to expand the filter list.
3
Expand Recipient or Sender | Person and select the Name check box.
4
Click Next.
6
Click + beside Email Messages Between Users to expand the filter list.
7
Expand Sender or Recipient | Domain and select the Is External check box.
8
Click Next.
11

To see the individual messages sent to or received from external email addresses, click the details browser .

Why don't the message activity numbers matchthe number of items in a user mailbox?

I am trying to collect all the items in a user mailbox but the message numbers that are shown in the message activity insights don’t match the native tools. Why are the numbers different?

Insights that show Exchange message activity do not track the message state once a message has arrived in a mailbox. The message arrival in a mailbox is reported, but UC Analytics does not track a specific message after it has arrived (whether it was stored or deleted).

UC Analytics counts messages in a manner similar to how Exchange handles a message. When a user opens Outlook, creates a message with five recipients and clicks Send, there is one message that Exchange tries deliver to each recipient. In the same manner, UC Analytics counts a message that is sent to multiple users, such as to a distribution list, as one message. If you have a message that is both in your Sent folder and in your Inbox folder, UC Analytics only counts that as one message. If you have a message in your Drafts folder, it is not counted since it has not been sent.

Also, UC Analytics counts only messages, not the other mailbox items such as calendar items, appointments, and other associated items in a user mailbox. These items are counted as mailbox items in the Microsoft native tools. However, in an insight such as the Mailbox Inventory insight you can view the total number of items in a mailbox, which includes items calendar entries and appointments, but the insight does not break down the totals to show each type of item.

For a more detailed explanation of what Exchange message data is gathered through the Exchange Mailbox Contents (EWS) and the Exchange Tracking Logs data sources, see the UC Analytics Deployment Guide.

What are unique messages in the Mailboxes / Mailbox Activity / Summary insight?

In the Mailboxes / Mailbox Activity / Summary insight, the totals in the Messages Sent and Messages Received columns do not always match the Unique Messages columns.

The Messages Sent column counts the number or messages sent from the mailbox. The Messages Received column counts the messages received by the mailbox. If you have sent a message that includes your own mailbox as a recipient, it is counted both as a sent message and as a received message, but there is only one message so it is counted as one unique message.

How can I see which mailboxes are shared mailboxes?

Is there an insight that shows shared mailboxes? This type of mailbox is visible under the column heading of Recipient Type Details in the Exchange Console.

To see all shared mailboxes, you can filter the mailbox user by Object Type of Shared Mailbox. See the following example of using a filter to see shared mailboxes in the Mailboxes Inventory insight.

1
Click FILTERS and click + to display the Add Filter page.
2
Expand Owner and select Object Type.
3
Click Next.
4
From the dropdown list, select Shared Mailbox and click Add.
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