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Unified Communications Analytics 8.6 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Impersonation Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Custom configurations and backup and recovery options Appendix F: Questions and answers about configuration

How do I set a user to be a product administrator?

When you install UC Analytics, you can add users as product administrators during installation. A product administrator has unrestricted access to all the configuration settings under the Admin Settings for all tenants (target environments).

After installation, to add additional administrators you can use the UC Analytics Deployment Manager from the Start menu.

1
Click Start and select Programs | Quest UC Analytics | UC Analytics.
2
Select the Change Product Administrators option.

For implementations in which you have multiple tenants, you can add separate environments for each tenant. In this case, you could add tenant administration rights for a specific environment to an account. The account would be the tenant administrator only for the tenant environment.

For information about configuring an account with access to the admin settings for a specific environment (tenant), see Adding a tenant administrator .

Configuration process overview

If your user account is set as a product administrator or with access to Tenant Configuration (tenant administrator), you can configure UC Analytics using the Admin Settings. The following steps provide a sample workflow for an initial configuration and identify the tile (in parentheses) in which you enter the configuration.

Other configuration tasks can include:

Modifying the initial target environment

When you install UC Analytics, the installer creates an initial target environment. By default, the target environment is the Active Directory forest (or workgroup) in which UC Analytics is installed. The target environment is used to collect data and to provide users with access to the UC Analytics web site.

Check the initial target environment to verify that the default credentials being used for authentication have the required permissions. For more information, see About the authentication credential .

For Office 365, the initial target environment is set by default for the Microsoft global network of data centers. In addition to the global cloud, Microsoft cloud services are available in separate national clouds. National clouds are physically and logically isolated networks, located within the geographic borders of certain countries and operated locally.

Current national clouds include:

If you are accessing Office 365 through a Microsoft national cloud, you can set the connections used for Office 365 to use the national URLs.

To provide access for users or to collect data from outside the initial target environment, you can add a new target environment. You can add target environments to connect with other Active Directory forests or with a native Office 365 deployment:

2
Click Target Environments.
4
Review the information. The Allow users from this target environment to log in to UC Analytics check box is selected. This indicates that the environment is used for authenticating users.
6
Select Use specific connection URLs under Office 365 Hybrid Connections.
7
Click Set URLs.
9
Click Set. and click Save.

If you have a single forest, you typically do not need to specify an Authentication Credential in the default target environment. By default, the credentials specified for the Data Engine service are used to verify user permissions.

However, in secure environments, you might need to restrict rights for the UC Analytics service account. You could install UC Analytics using a local computer account or using a domain account with restricted rights.

In this case, you specify an Authentication Credential in the default environment to allow users to access UC Analytics:

If you do not provide an authentication account or if the account has insufficient rights, the security settings to access data are not applied when user attempts to log in to UC Analytics. As a result, the user might be unable to log into UC Analytics or unable to access certain insights.

Adding multiple Active Directory forests

When you install UC Analytics, an initial target environment is created for the Active Directory forest in which you installed. You can add target environments for other Active Directory forests/Office 365 hybrid environments.

If you add target environments for additional Active Directory forests, there must be at two-way or a one-way trust between the forest from which you collect data and the forest in which UC Analytics is installed.

For detailed instructions about configuring target environments for a multi-forest environment with a one-way trust, see Setting up a multi-forest environment with a one-way trust .

2
Click Target Environments.
3
Click + beside Target Environments.
4
Select Active Directory Forest / Office 365 (hybrid).
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Under Name, click Active Directory Forest / Office 365 (hybrid).
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Under Forest Name, click the <None specified> field.
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Click Resolve Forest Name.
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Click Apply.
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If this environment is to be used for authenticating users, select the check box beside Allow users from this target environment to log in to UC Analytics.
14
Click Add.
15
Select Use specific connection URLs under Office 365 Hybrid Connections.
16
Click Set URLs.
18
Click Set. and click Add.
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