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Unified Communications Analytics 8.6 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Impersonation Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Custom configurations and backup and recovery options Appendix F: Questions and answers about configuration

Activating the UC Analytics license

After you download a trial version or purchase UC Analytics, you will receive a license file (.dlv) through email. After you install UC Analytics but before you can use UC Analytics, you must activate the license.

Click the Manage Licenses button.
Click Add License and browse to the location where license file (xxx-xxxx.dlv) is copied and install it.

Setting up the web site for HTTPS

Generally it is recommended that you set security for your UC Analytics web site. The steps for configuring Secure Sockets Layer (SSL) or Transport Layer Security (TLS) for a site generally include the following:

First you must obtain a web server certificate. For information about how to install an Internet Server Certificate (IIS 7.0) see the following article:

After the certificate is obtained, you must install it. Now you can configure the https binding and the TLS/SSL options. Use the procedure that follows.

In the Connections pane, expand the Sites node in the tree and select the Default Web Site.

Configuring UC Analytics

About administration settings

If you are a product administrator, you can configure UC Analytics at the following location:

Click the gear icon on the home page side bar to access Admin Settings.

Before you begin to use UC Analytics to gather and analyze information, you must specify settings that determine what data is collected (data sources) and when it is collected. Depending on the data sources that you configure, UC Analytics can collect different types of data.

You configure classifications to identify the domains that are internal to your organization, to configure call classifications for Skype for Business/Lync and Cisco, and to set thresholds for quality metrics for the different platforms. You can specify whether insights should use the time zone set in each user profile or you can set a global time zone setting for all users.

In the Admin Settings, you also configure security to control which users can see data in which insights. For example, you can specify security settings which determine whether specific users can see detailed or aggregate data for the Exchange messages and Skype for Business/Lync data.

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