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Unified Communications Analytics 8.6 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Impersonation Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Custom configurations and backup and recovery options Appendix F: Questions and answers about configuration

Setting a custom title page for exported or subscription insights

When you export an insight (or create an insight subscription) that uses PDF or .docx format, the exported insight displays UC Analytics and the Quest logo on the title page. You can customize the title page to include your own logo and company name by editing a file called UC.Analytics.Insights.DataEngine.InsightLogic.dll.config.

The UC.Analytics.Insights.DataEngine.InsightLogic.dll.config file contains the following text:

When you edit the file and enter your own values, the characters that you enter in the value fields must use valid XML characters. For certain characters, such as double quotation marks (“), ampersand (&), and apostrophe (‘), you must escape the characters to have them render correctly on the title page.

Double quotation marks

"

Apostrophe

'

Ampersand

&

&

Less than

<

&lt;

Greater than

>

&gt;

Suppose that you want to show the company name Sitraka & Co. as the title and also include a graphic file that is located at C:\Users\Admin\My Pictures\CompanyLogo.png.
<add name="exportLogoImageFilePath" value="C:\Users\Admin\My Pictures\CompanyLogo.png"/>

Changing the interval time before job status is purged

By default, UC Analytics purges the job status summary information for a data collection job 30 days after the job has run. UC Analytics purges the job status details information after 7 days. Depending on the size and number of your data collections, you might want to modify the time periods that UC Analytics will keep job status summary and details. You can configure UC Analytics to clean out job status details records separately from job status summary records.

For example, you might decide to keep job status summary records for longer than the job status details records since the details records will occupy much more space.

To change the time period for which UC Analytics will retain job run status summary and details records, you edit the UC.Analytics.Insights.DataEngine.DataCollector.dll.config file.The configuration file is located in the data engine directory on the server that hosts a data storage engine.

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To change the retention period for the job status details records, change the 30 beside retentionPeriodInDays= to the number of days that you want retain the job status details data.

Configuring remote PowerShell to use the required proxy settings

For the Exchange Online data sources, if your environment requires explicit proxy settings to access the internet, you must configure the Exchange Online data sources to use the required proxy settings.

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Locate the following text in three locations in the Dell.UC.Insights.DataEngine.DataCollector.dll.config file:

These settings affect all Exchange Online data sources that use a remote PowerShell connection.

For more information about the Microsoft PowerShell proxy settings, search for New-PSSessionOption in the Microsoft PowerShell documentation web site.

Overriding PowerShell credential winnowing

In the Exchange Online Hybrid Mailbox Configuration and the Exchange Online Native Mailbox Configuration data sources, you can specify multiple credentials that are used to connect to Exchange Online using remote PowerShell. Sometimes, an invalid credential might be specified such as an incorrect password.

When UC Analytics connects to Exchange Online through PowerShell, if a credential cannot connect, it assumes the credential is invalid and removes the credential from the list of credentials that is being used to connect. This process of removing invalid credentials is called “winnowing”. However, in some cases the credential may be valid and inability to connect is caused by Microsoft throttling of the PowerShell connections.

If you are sure all the PowerShell credentials you have specified are valid, you can edit a configuration file to override the winnowing process.

winnowPowerShellCredentials="true"/>
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