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Unified Communications Analytics 8.6 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Impersonation Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Custom configurations and backup and recovery options Appendix F: Questions and answers about configuration

Appendix E:Custom configurations and backup and recovery options

This section contains information about how to handle specific situations. See the following topics for instructions about how to configure UC Analytics to meet certain requirements.

Setting up a multi-forest environment with a one-way trust

You can configure UC Analytics to support multiple forests that have a one-way trust. In the following example of a one-way trust scenario, the forests are configured as follows:

UC Analytics is installed in the resource forest (Forest R). The UC Analytics Data Engine service is running with Forest R credentials. For this scenario, you would perform the following steps to allow users from the trusted domain (Forest A) to access UC Analytics:

Once the second environment (for Forest A) is added and an authentication account from Forest A is specified for authentication, User X can log on to UC Analytics. For information about adding target environment for an additional Active Directory forest, see Adding multiple Active Directory forests .

User X can view the data in the insights based on the security permissions that were granted to the ForestA\Group in the Security settings. When you add users in the Security settings, ensure that the Forest A target environment is selected when you add the Forest A users. For information about the Security settings, see Granting users access to data .

Firewall configuration: ports for data collection

When you configure your firewall, UC Analytics requires access to the following TCP and UDP ports for Exchange 2010 and later:

Microsoft file sharing SMB (Server Message Block)

TCP/UDP 135-139

Direct-hosted SMB traffic


LDAP (Lightweight Directory Access Protocol) Active Directory Lookups




LDAP Global Catalog


DNS (Domain Name System)


WINS (Windows Internet Name Service)


Remote PowerShell for Exchange

TCP Port 80 and access to the IIS PowerShell virtual directory on your Exchange servers

Remote PowerShell for Skype for Business/Lync

TCP Port 443 and access to the IIS OcsPowerShell virtual directory on your Skype for Business/ Lync Servers

If you have implemented an intelligent firewall, you can configure the firewall to allow the specific types of network access (SMB, LDAP, and so on) that UC Analytics requires instead of access to specific ports.

In a distributed installation where you have a multiple UC Analytics servers deployed and there are firewalls between the UC Analytics servers, certain ports are required for service-to-service communication.

Backing up and restoring your data using scripts

UC Analytics provides two scripts (batch files) that allow you to back up data from your UC Analytics Storage Engine. The backup batch file uses the “snapshot” command that is included in the Cassandra nodetool utility.

When you run the backup script, you take a snapshot of all your stored data while the Storage Engine service is running. When you take a snapshot, you are backing up your data at a specific point in time.

For information about creating a task to back up your data automatically, see Scheduling the backup batch file to run automatically .

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