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Unified Communications Analytics 8.6 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Impersonation Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Custom configurations and backup and recovery options Appendix F: Questions and answers about configuration

Changing the service account

When you initially install UC Analytics, you specify the credentials to be used to run the Data Engine service. The installer performs the following tasks for the account:

You can change the service account at any time using the Change Service Account option.

From the Start menu, select Programs | Quest UC Analytics | UC Analytics.
2
Click Manage Deployment.
3
Click Change Service Account.
6
Click Update.

Deploying additional Storage Engines

When you install UC Analytics, you specify the locations on which the different services are to be installed. You can install multiple instances of the Storage Engine service.

At a later date, you might want to add more Storage Engines to distribute the collected data.

From the Start menu, select Programs | Quest UC Analytics | UC Analytics.
2
Click Modify Deployment.
3
Click Add Server and select the Storage Engine role.
6
Click Advanced, enter any changes to the properties for the selected server role and click OK.

Physical Memory (MB)

Calculate automatically

Ensure the check box is selected to calculate whether sufficient memory is available. If you clear the check box, the value you enter in text box is assigned.

Query Port Number

If the port is already used by another application, change the port number. This port is used by the Query Engine service to access the Storage Engine service.

When you install additional Storage Engines, it can take several minutes to start and synchronize all the Storage Engine services before they are ready.

Deploying additional collectors

When you install UC Analytics, you specify the locations on which the different services are to be installed. Initially you might only install the Data Engine (Collector) and Query Engine (Collector) on one server even though you can install the collector roles on multiple servers.

At a later date, once you have been running the data source collections for a while, you might want to add more collector roles to distribute the data collection and data writing load.

From the Start menu, select Programs | Quest UC Analytics | UC Analytics.
2
Click Modify Deployment.
3
Click Add Server and select the Data Engine (Collector) and/or the Query Engine (Collector).
6
Click Advanced, enter any changes to the properties for the selected server role and click OK.

Query Port Number

If the port is already used by another application, change the port number. This port is used by the web site to access the Data Engine service for query purposes.

Configuration Port Number

If the port is already used by another application, change the port number. This port is used by the web site to access the Data Engine for configuration purposes.

Primary Data Collector

When installing the Data Engine (Collector), you can specify that the collector be used as the Primary Data Collector which is used to run any background jobs such as Database Consistency. For information about these jobs, see Data sources that run in background as needed .

By default, the first installed Data Engine (Collector) is set to be the Primary Data Collector.

Physical Memory (MB)

Calculate automatically

Ensure the check box is selected to calculate whether sufficient memory is available. If you clear the check box, the value you enter in text box is assigned.

Query Port Number

If the port is already used by another application, change the port number. This port is used by the Data Engine service to access the Query Engine service.

Using the Tools menu for support activities

If you have opened a case with Quest Support, you may be requested to enable detailed logging and then send a package of the log files for analysis. You can use the tools available through the UC Analytics to do this.

To enable the button that allows you to create the support package, you must run the UC Analytics.exe installer file from the installation directory (C:\Program Files\Quest\UC Analytics).

The Tools menu also provides an option that lets you regenerate TLS/SSL certificates for the Storage Engine and the Query Engine when the certificates have been corrupted.

From the Start menu, select Programs | Quest UC Analytics | UC Analytics | Deployment Manager.exe.
2
Click Tools.

Set Detailed Logging

Allows you to set detailed logging for the selected service.

Detailed logging includes informational messages in addition to the default logging level which includes errors and warnings.

Create Support Package

After you have run the product and reproduced the issue with detailed logging, you can use this option to create a zipped file that contains the log files.

The zipped file, which is named UC Analytics Support.zip, is copied to the desktop.

Regenerate Certificates

Use this option to regenerate the TLS/SSL certificates used by the Storage Engine and Query Engine if they become corrupted. Keystore and Truststore certificates can become corrupted in certain circumstances, such as when the Storage Engine or Query Engine folders are not excluded from your antivirus software.

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