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Unified Communications Analytics 8.6 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Impersonation Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Custom configurations and backup and recovery options Appendix F: Questions and answers about configuration

Creating a data source for Skype for Business/Lync CDR

You collect peer-to-peer session, enterprise voice, and conference data from the Skype for Business/Lync Call Details Recording (CDR) database using a SQL query. You can collect session and conference information such as:

When you configure the Skype for Business/Lync CDR data source, you specify the CDR database and provide the credential needed to access the database. The credential must have the appropriate permissions. For more information, see Permissions needed for Skype for Business/Lync CDR data source .

2
Click Data Collection.
3
Click + beside the name of the target environment.
4
Select the Skype for Business/Lync CDR Database check box.
a
Click Execute job every: and select an hourly interval.
b
Click Execute job at: and select the specific job run time, the number of days between each job run, and a start date.
11
Click Save.

Creating a data source for Skype for Business/Lync QoE

You collect Skype for Business/Lync Quality of Experience (QoE) data from the QoE database using a SQL query. Quality data is available for peer-to-peer sessions, conferences, and enterprise voice calls.

When you configure the Skype for Business/Lync QoE data source, you specify the QoE database and provide the credential needed to access the database. The credential must have the appropriate permissions. For more information, see Permissions needed for Skype for Business/Lync QoE data source .

2
Click Data Collection.
3
Click + beside the name of the target environment.
4
Select the Skype for Business/Lync QoE Database check box.
a
Click Execute job every: and select an hourly interval.
b
Click Execute job at: and select the specific job run time, the number of days between each job run, and a start date.
10
Click Save.

Setting call classifications for Skype for Business/Lync

You can configure call classifications for your Skype for Business/Lync (such as local, long-distance, international, toll-free, and so on). Later, when you enter chargeback costs, you select the call classifications to which costs are assigned. For information about setting up chargeback costs, see Setting chargeback costs for Skype for Business/Lync .

For Skype for Business/Lync calls, you can configure call classifications for enterprise voice calls. You can define call classifications for outgoing calls, incoming calls, and internal peer-to-peer sessions.

When you define call classifications for Skype for Business/Lync Enterprise Voice outgoing and incoming calls, you must specify the gateway or the mediation server that is being used for the call type. You can enter the FQDN or IP address or server name. Typically you might enter the IP address for a gateway or the server name for a mediation server.

You also enter phone number (usually a destination mask) and number of digits for different call classifications. For example, you can specify a phone number (or destination mask) for internal, local, toll-free and other types of calls. You can use one wild card (“*”) in the destination mask to match the pattern for the normalized destination phone numbers in Skype for Business/Lync.

1
Click Classifications and click Call Classifications.
2
Click Add Classification for type of call that you want to define.

Setting chargeback costs for Skype for Business/Lync

You can specify chargeback costs for Skype for Business/Lync peer-to-peer sessions, conferences, and voice calls. You can view the calculated values in the chargeback insights to determine the chargeback amounts for users or departments. You can use the chargeback insights to compare with external and internal billing.

Essentially you can set two different types of charges:

You can specify the unit on which peer-to-peer sessions and conferences costs are calculated such as per minute, per MB, per person, or per instance.

For Skype for Business/Lync enterprise voice calls and peer-to-peer session calls, you can also create the call classifications that are used to identify the different types of calls for chargeback. For more information about specifying call classifications, see Setting call classifications for Skype for Business/Lync .

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