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Unified Communications Analytics 8.6 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Impersonation Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Custom configurations and backup and recovery options Appendix F: Questions and answers about configuration

Creating an Exchange Mailbox Content Summary data source

The Exchange mailbox content summary data collection gathers folder statistics from user mailboxes using Exchange Web Services (EWS) and LDAP queries. You can also collect the dates for the last message sent and last message read in a mailbox which is used in the Mailboxes - Inactive (Advanced) insight.

When you configure a mailbox content summary data collection, you must specify the target mailboxes and the Client Access Server (CAS) URLs that are used to connect to the mailbox server. For Exchange 2016/2019, you specify the URL for the Client Access Services on the mailbox server.

When you specify target mailboxes, you can set all mailboxes, mailboxes for a specific mailbox server, mailboxes that belong to a specific organizational unit (OU), or specific mailboxes as targets.

The data source collection does not include system mailboxes. For a list of the types of mailboxes that are excluded, see What types of mailboxes are excluded? .

If you have an Exchange hybrid environment, you can configure an Exchange Online Mailbox Content Summary data source to collect Office 365 mailboxes. For more information, see Creating an Exchange Online Mailbox Content Summary data source .

2
Click Data Collection.
3
Click + beside the name of the target environment.
4
Select the Exchange Mailbox Content Summary check box.
a
Click Execute job every: and select an hourly interval.
b
Click Execute job at: and select the specific job run time, the number of days between each job run, and a start date.
Select the Use Data Engine service credential option.
If you want to specify one or more explicit domain controllers instead of automatically discovering the domain controller, click Show Advanced Settings in the LDAP Collection Parameters section. For more information, see Specifying explicit domain controllers for LDAP connections . The domain controller must be a global catalog server.
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Click Save.

Creating an Exchange Calendar data source

The Exchange calendar data source collects information about the Exchange meetings and appointments that users have created in Outlook. The data source retrieves the information from the targeted mailboxes using Exchange Web Services (EWS) and LDAP queries.

An appointment is a calendar item that users create for themselves that have no attendees other than the organizer. A meeting is a calendar item for which there are attendees in addition to the organizer. By default, insights that show Exchange meeting data have a preset filter that shows only meetings.

2
Click Data Collection.
3
Click + beside the name of the target environment.
4
Select the Exchange Calendar check box.
a
Click Execute job every: and select an hourly interval.
b
Click Execute job at: and select the specific job run time, the number of days between each job run, and a start date.
Select the Use Data Engine service credential option.
If you want to specify one or more explicit domain controllers instead of automatically discovering the domain controller, click Show Advanced Settings in the LDAP Collection Parameters section. For more information, see Specifying explicit domain controllers for LDAP connections . The domain controller must be a global catalog server.
13
Click Save.

Creating an Exchange Public Folders data source

By configuring an Exchange public folders data source, you can collect statistics for your legacy public folders (Exchange 2010) and for your new public folders (Exchange 2013/2016/2019). You can use the public folder insights to track your migration from legacy to new public folders.

For information about what permissions are required by the credentials for the data collection, see Permissions needed for the Exchange Public Folders data source .

2
Click Data Collection.
3
Click + beside the name of the target environment.
4
Select the Exchange Public Folders check box.
a
Click Execute job every: and select an hourly interval.
b
Click Execute job at: and select the specific job run time, the number of days between each job run, and a start date.
8
Under Targets, select All Public Folders or enter the folder paths for specific public folders.
To use HTTPS instead of HTTP to connect to the Exchange CAS server, click Show Advanced Settings in the Credential section. This option requires that TLS/SSL is enabled for remote PowerShell on the Exchange CAS server.
10
Click Save.

Adding Exchange Online hybrid data sources for hybrid Office 365

If you have a hybrid Exchange Online (on-premise and Exchange Online) environment, there are four data sources that you configure to collect from your hybrid Office 365 environment.

My hybrid environment contains mailboxes and groups that were migrated from on-premise Exchange and mailboxes and groups that were created directly in Office 365. Do I need to configure Office 365 native data sources to collect native objects?

Only one target, an Active Directory Forest / Office 365 (hybrid) target, is needed for hybrid environments.

The hybrid Exchange Online data sources collect all hybrid objects, both the objects created on-premise and migrated to Office 365 and the objects created in Office 365 (Office 365 native objects). For example, when collecting groups, the Exchange Online Hybrid User Configuration data source collects both

If you were to add an Office 365 (native) target and run the Exchange Online native data source collections, the hybrid objects would be duplicated.

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