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Unified Communications Analytics 8.6 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Impersonation Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Custom configurations and backup and recovery options Appendix F: Questions and answers about configuration

What types of mailboxes are excluded?

The Exchange Configuration and the Exchange Mailbox Content Summary data source collections do not include the following types of mailboxes:

Can I enter the Domain Users group as the target for the data collection?

When you specify target users for data collections, you can use distribution or security groups. However, UC Analytics does not support the group Domain Users as a target group. Domain Users is a special Microsoft group that does not contain a membership setting so UC Analytics cannot resolve it. UC Analytics supports all the groups with membership information. You can check a group's membership setting using the ADSI Edit tool or ADAC (Active Directory Administrative Center).

For Exchange configuration, the data collection gathers the configuration for mailboxes, not for users. For this reason, it is not recommended that you use a group such as Domain Users that contains users without mailboxes, mail contacts, and other types of recipients. The data collection will complete but it will be full of warnings in the job details for every “not applicable” user.

When creating a group to use as a target, it is recommended you create a static group with a specified membership or create a dynamic group. For a dynamic group, select the check boxes for users with Exchange mailboxes. That will cover all the Exchange mailboxes in the organization. For static groups, use only groups that have members with Exchange mailboxes and do not include any other kind of users.

Troubleshooting the Exchange configuration collection

In some situations, if you are collecting mailbox properties from an Exchange server without using TLS/SSL, you might see error messages such as the following:

“Connecting to remote server failed with the following error message: The WinRM client cannot process the request. Unencrypted traffic is currently disabled in the client configuration. Change the client configuration and try the request again. For more information, see the about_Remote_Troubleshooting Help topic.”

You must enable unencrypted traffic for the WinRM client. You can use the Local Group Policy Editor to modify the WinRM client settings.

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Click Start, type gpedit.msc in the Start Search box and press ENTER to open the Local Group Policy Editor.

Creating an Exchange Tracking Logs data source

The Exchange tracking log collection gathers email message information for all mailboxes. You must gather the Exchange message tracking logs from all Exchange hub transport servers and all Exchange mailbox servers. If you have historical tracking logs stored in a central location, you can gather from those tracking logs as well. To configure the Exchange tracking log data collection, you specify the following:

For information about the permissions needed, see Permissions needed for the Exchange Tracking Logs data source .

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Click Data Collection.
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Click + beside the name of the target environment.
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Select the Exchange Tracking Logs check box.
a
Click Execute job every: and select an hourly interval.
b
Click Execute job at: and select the specific job run time, the number of days between each job run, and a start date.
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To specify one or more explicit domain controllers instead of automatically discovering the domain controller, click Show Advanced Settings in the LDAP Collection Parameters section. For more information, see Specifying explicit domain controllers for LDAP connections . The domain controller must be a global catalog server.
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Click Save.

Tracking logs from each Exchange server have the same file name format, so you must have a separate folder for each server. Do not change the tracking log file names. The naming convention for the message tracking log files is as follows:

MSGTRKyyyymmdd-nnnn.log
MSGTRKMAyyyymmdd-nnnn.log
MSGTRKMDyyyymmdd-nnnn.log
MSGTRKMSyyyymmdd-nnnn.log

When you configure the tracking log data collection, specify each folder from which you are gathering tracking logs.The data collection job goes through the files each time it is scheduled to run (every hour by default). However, the job reads only new changes (new files or files that have changed since the last time the job ran). This method allows the data collection job to collect and update the data in a timely manner without reading the log files multiple times.

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