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Unified Communications Analytics 8.6 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Impersonation Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Custom configurations and backup and recovery options Appendix F: Questions and answers about configuration

Configuring UC Analytics for resource forests

If you have resource forests, typically your active (enabled) user accounts are in one forest and the Exchange / Skype for Business (Lync) resources (such as mailboxes) are in a different forest. In other cases, there might be a mix of user accounts and resources in a single forest.

You must configure UC Analytics to collect the Active Directory information from the account and resource forests and to collect the Exchange and Skype for Business (Lync) information from the resource forests.

For each forest that contains Active Directory accounts and/or Exchange / Skype for Business (Lync) resources, you must:

For each forest target environment, you must add a Domain Controller data source.

For each forest target environment that hosts Exchange resources (both pure resource forests and blended forests), you must add the Exchange data sources (such as the Exchange Configuration and IIS Log Files data sources).

For each forest target environment that hosts Skype for Business / Lync resources (both pure resource forests and blended forests), you must add Skype for Business / Lync data sources (such as the Skype for Business / Lync Configuration and the Skype for Business / Lync CDR Database data sources).

In the Admin Settings, the configuration process is as follows:

In each Exchange Configuration data source, select the Search additional forests for master accounts of linked mailboxes check box.
In each Skype for Business / Lync Configuration data source, select the Search additional forests for user accounts for the linked Skype for Business / Lync services check box.

In a resource forest configuration, both the active (master or primary) user account and the disabled (stand-in) user account can have values specified for the user properties. UC Analytics collects these properties as follows:

Adding a target environment for native Office 365

If you have a native Office 365 environment, without on-premise Exchange or Active Directory, you can add a Office 365 target environment to connect directly to your native Office 365 environment.

Click Target Environments and click + beside Target Environments.
Select Office 365 (native).
Under Name, click Office 365 (native).
To use this environment for authenticating users, select the check box beside Allow users from this target environment to log in to UC Analytics.
Click Set credential and enter the Office 365 credential to be used to resolve user security settings for users that log in with Office 365 credentials.
Click Set.
Select Use specific connection URLs under Office 365 Native Connections.
Click Set URLs.
Click Set.
Click Add.

Setting the time period for retaining data

On the Data Collection page, you can set the amount of time that data is retained by the UC Analytics Storage Engine. This feature allows you to automatically age data from the Storage Engine database to manage the amount of storage required.

The data aging job runs automatically at midnight (local time).

If you have the data retention period set for a longer period such as 365 days and you reduce the number of days for retention, you cannot later recollect the older data that was not retained. If you increase the number of days, the change only affects new message or session activity.

Click Data Collection.

Setting the start date for data collection

On the Data Collection page, you set the date that you want data collection to start. By default, the initial data collection is set to start 30 days back for on-premise data sources and one day for Office 365 (Exchange Online) data sources.

For on-premise data sources, if you have stored data that goes more than 30 days back, you might want to change the start date for data collection. For example, typically Exchange tracking logs are retained for 30 days. If you normally archive your Exchange tracking logs and have logs that go back beyond 30 days, you could set the data collection start date to reflect the actual dates for the data that you have stored.

Click Data Collection.

You can only change the start date if you have not added any data sources yet.

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