Toad Intelligence Central 3.3 - Deployment Guide

Create a Support Bundle

You can create a support bundle and send it to Quest Software Support. The support bundle contains information about the status, logs, and configuration of Toad Intelligence Central and the Toad Intelligence Central Web server. The support bundle provides information that is used to help troubleshoot problems.

To generate and send a support bundle

1. In the Web interface, click to open the About box.

2. In the About box, click Contact to open the Quest Software contact details tab.
3. Then click Generate support bundle.
4. A file of type ZIP will be created and then downloaded as per your web-browser settings. You can save this zip file and then attach it to an email to Quest Software Support.

Server Maintenance

The Toad Intelligence Central server runs as three Windows® services that start automatically when the server host starts.

The Toad Intelligence Central server services are:

• Toad Application Server
• Toad Database Server
• Toad Optimization Server

The Toad Intelligence Central Web Server service is:

• Toad Web Server

Stop the Toad Intelligence Central server

To stop the Toad Intelligence Central server (from the server host):

1. Open Windows® Control Panel.
2. Click Administrative Tools | Services.

3. Stop ALL of the following services. Right click on each service and select Stop.

   • Toad Application Server
   • Toad Database Server
   • Toad Optimization Server

Restart the Toad Intelligence Central server

After the Toad Intelligence Central server has stopped (Stop the Toad Intelligence Central server), follow these instructions to restart the Toad Intelligence Central server.

On the server host:

1. Open Windows® Control Panel.
2. Click Administrative Tools | Services.

3. Start ALL of the following services. Right click on each service and select Start.

   • Toad Application Server
   • Toad Database Server
   • Toad Optimization Server