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Stat 6.0 - User Guide

Introduction to Stat Connecting to Stat Change/Service Requests Stat Consoles Tasks and Time Entries Stat Projects Search Engines Reports and Graphs Personal Rules Object Tools and Wizards Change Management for PeopleSoft
Object Management (PeopleSoft) Object Archives (PeopleSoft) Object Migrations (PeopleSoft)
Change Management for Oracle Applications
Object Management (Oracle Applications) Patch Management Object Archives (Oracle Applications) Object Migrations (Oracle Applications)
Change Management for Generic Applications
Object Management (Generic Applications) Object Archives (Generic Applications) Object Migrations (Generic Applications)
Appendix: Troubleshooting Chart Appendix: Migration Options Appendix: User-Specific Parameters Appendix: Supported PeopleSoft Proprietary Objects Appendix: Stat Reports

Defining Message Content

Whenever a trigger event occurs that meets all the rule criteria, the Stat Central Agent sends you an email notification. You can specify the content of the rule’s email message. After you define the event and criteria for your rule, configure the Stat Central Agent to email you the information you want.

Viewing Rule History

When you select the Fire only once per CSR check box in the Rule Definition tab, Stat adds the History tab to the Rule Editor window. This tab displays a list of all the CSRs that have been triggered by the personal rule. For each CSR or past due item, the tab also shows the date and time that the rule fired.

Managing Rule History

Occasionally, you may want to reset a rule that fires only once so that it can be triggered again. To do this, open the History tab for the rule. Select the CSR or past due item that you want to reset. Click Delete. Then click Apply or OK.

Saving Rules

Click OK to save your rule. Stat checks your rule for errors. If an error is found, Stat displays a message telling you what you need to correct. When Stat saves your rule, it assigns it a unique number. To see the rule displayed on the Personal Rules tab of the Personal Configuration window, click Refresh.

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