Whenever a trigger event occurs that meets all the rule criteria, the Stat Central Agent sends you an email notification. You can specify the content of the rule’s email message. After you define the event and criteria for your rule, configure the Stat Central Agent to email you the information you want.
NOTE: Personal rules can only trigger emails to the rule owners. To send emails to a distribution list, use business rules. For more information, see the book, Stat System Administration, Chapter 5, “Service Domain-Specific Maintenance.”
When you select the Fire only once per CSR check box in the Rule Definition tab, Stat adds the History tab to the Rule Editor window. This tab displays a list of all the CSRs that have been triggered by the personal rule. For each CSR or past due item, the tab also shows the date and time that the rule fired.
Occasionally, you may want to reset a rule that fires only once so that it can be triggered again. To do this, open the History tab for the rule. Select the CSR or past due item that you want to reset. Click Delete. Then click Apply or OK.
Click OK to save your rule. Stat checks your rule for errors. If an error is found, Stat displays a message telling you what you need to correct. When Stat saves your rule, it assigns it a unique number. To see the rule displayed on the Personal Rules tab of the Personal Configuration window, click Refresh.